Brief Description 

Reporting to the Retail Centre Team Leader, the role holder will be responsible for front line delivery of high-quality customer service in all interactions with customers, revenue generation through individual sales and ensure operational excellence in all they do.

Job Responsibilities

• Offer exceptional front-line support to customers visiting Retail shops and ensure that customers are satisfied with products, services, and features.
• Delivery of excellent customer service in all interaction with customers that leads to long lasting relationships with the customer.
• Handling customer complaints in a professional manner-ensuring customer is satisfied at the end. Taking ownership of customer issues arising, maintain daily log of all escalated issues, and follow up with back office on resolutions within agreed SLA.
• Ensure optimization of retail operations in achievement of sustainable competitive advantage
• Ensure achievement on all retail performance management parameters with focus on continuous improvement.
• Adherence to KYC process guidelines - Update customer records accurately on systems and databases including following KYC procedures end to end.
• Adherence to documented operational processes, procedures, and standards
• Responsible for ownership and confidentiality of customer documents/records including filing of the same
• Accuracy in cash and stock handling and reconciliation as per agreed procedures/processes
• Identify opportunities to win more on sales by up-selling and cross-selling and ensure achievement of daily, weekly, monthly, quarterly sales targets
• Involvement in acquisition agenda and support by ensuring the set individual and team target on acquisition are achieved

Job Requirements

Qualifications

• Business related degree from a recognized university.
• Minimum 2 years experience in frontline customer facing service environment.
• Understanding of English and local language both written and spoken.
• Literacy in basic computer applications such as MS word, excel, outlook etc.
• Ability to cope with pressure from customers while delivering quality service.
• Ability to accurately perform cash transactions.
• Knowledge of Telecommunication products and services.
• Good listening and critical problem-solving skills.

Female candidates are encouraged to apply.

How to Apply

If you feel that you are up to the challenge and possess the necessary qualification and experience, kindly proceed to fill the following Microsoft Form , as it is mandatory and proceed to update your candidate profile on HERE , then click on the apply button

h your resume !