The Operation Support Manager r is responsible in managing and coordinating clients requirement support from Edomias as a whole, supporting the managers, supervisors and staffs involved in serving the clients, monitors clients on-boarding (activities at pre-launch and launch of new projects), and the reporting duties of projects and the subsequent documentations. He/she will be responsible in facilitating communication and correspondence between the client and the supervising operational team.

Main Duties & Responsibilities

• The project owner converts the checklists for the on-boarding of a new project into action plan
• Activities on the action plan are on track (no delays, rather ahead of schedule)
• The reporting qualities are up to internal expectations and the standards as required by the client (timely, completeness, no rework)
• Proper documentation of reports, data, minutes, directives , etc pertinent to projects operation (soft and hard copies)
• Project Supervisors avoid undue wastes (related to hiring, termination)
• The demands and requests of the client are received and implemented correctly
• Escalates and calls for corrective actions when activities lag behind schedule
• Analyses business feasibility at client and contract level
• Monitors compliance to the obligations under contracts
• Coordinates the resolution of complaints from the client (or staffs serving the client)
• Checks incoming and outgoing reports for correctness and completeness
• Contribution to the continuous improvements in the projects operation
• Contribution to business continuity (retention of clients, promotion of company image, attraction of new clients etc)

Job Requirements

Qualification and Skill Required

• Bachelor Degree in Management or related business field and 7+ years of experience in relevant profession.
• Experience working in a cross-cultural setting, preferable in a support role.
• Able to oversee multiple tasks, prioritizing and delegating as required.
• Good inter-personal and conflict resolution skills
• Excellent English and Amharic communication skills
• Competencies in data entry, analysis, and management
• Ability to negotiate and resolve conflicts.

How to Apply

Those who are qualified attach only your CV and Application letter through info@jobsinethiopia.net or can apply directly at our office located Mexico Square K-Kare Center 5^th floor.

The closing date for this application is 30th April 2022.  

Only short listed candidates will be contacted.