Announcement No. ABa/EVA 016/22

Amhara Bank S.C. is one of the private commercial Banks with an aim to create a significant impact in the manner in which banking services are delivered through knowledge-based leadership & state of the art technology in a very unique presence and value proposition. The Bank focuses on service inclusiveness, innovation, community & customer focus.

The Bank would like to invite competent and qualified candidates to apply for the following positions to be hired on a permanent basis. Amhara Bank S.C offers competitive salary, excellent working environment & opportunity for learning & career development. The Bank also offers equal employment opportunity & encourages women to apply for the listed vacant posts

Essential Function

• Answering incoming calls, social media request/queries and respond to customers emails,
• Management and resolve customer complaints,
• Identify and escalate issues to supervisors and,
• Perform other duties as required.

Place of Work: Addis Ababa (Head Office)

Job Requirements

Qualifications

• BA in Banking & Finance, Accounting, Business Administration, Economics, Management and related fields.
• Experience Five (5) years of relevant experience in the Banking Industry, out of which two (2) years as Customer Experience and Contact Center Officer.

How to Apply

• Only shortlisted candidates will be communicated
• Hard copy or physical applications will not be accepted
• The Bank has the right to cancel the post advertised

Interested applicants fulfilling the above requirements are invited to apply only through

Senior Customer Experience and Contact Center Officer - Addis Ababa

within five (5) consecutive days from April 20, 2022 to April 24, 2022. For any inquiry contact us on 0118529028.