Job Title: Account Manager – Local National

Duty Station: Addis Ababa, Ethiopia

Application Deadline: May 15, 2022

CTG – Committed To Good is looking for qualified applicants for the following open position.

Job Overview

Job Type: Full Time

Salary: Based on Company’s Scale

Job Requirement

Education:

Undergraduate Business Administration, Degree Of Human Resources Management (HRM) and related fields

Experience:

• Three (3) – Five (5) of demonstrable relevant Human Resources experience.
• Experience working in the Humanitarian sector would be advantageous.
• Minimum three (3) years of experience in HRM or client relations and or customer service

Skills:

Skills required for this job are typically acquired through the completion of an undergraduate degree & 5+ years of relevant experience.

Experience in HR processes & applications, exposure & expertise in HR systems data analysis & analytical skills required.

Must be well versed in all MS Office applications & experienced in producing reports for management.

A relevant HR qualification &/or experience may be waived in lieu of a degree.

Key Responsibilities

HR Management and Administration

• Accountable for supporting the day-to-day activities of CTG consultants with the assigned clients.
• Responsible for meeting the client’s HR objectives in accordance with contracted scope of work.
• Ensure total client satisfaction by providing excellent customer service support through the efficient and timely HR support to the CTG consultants.
• Act as a focal point between insurers & consultants/emergency liaison persons in instances of medevac & or major incident. Supporting documentation collection for such incidents.
• Ensure that clients are regularly updated about the recruitment, onboarding, training compensation and offboarding of consultants thereby meeting client expectations according within the agreed time frames.
• Responsible for ensuring deployment plans, administrative documents, system & HR SOPs are in place and complied with.
• Specific HR duties include:

1. Recruitment – Supports the recruitment team for new deployments
2. Mobilization – Responsible for deliverables against the provided mobilization plan for new contracts.
3. Induction Training – Ensure all consultants are issued with country specific operational guidelines & receive a full CTG induction prior to commencing work for the client.
4. Duty of Care – Responsible for consultant duty of care & knowledge sharing on security threats & incidents.
5. Accountable for Payroll Accuracy – Approving consolidated payroll consultant timesheets, spreadsheets, supporting documents, etc. Checking for inconsistencies prior to authorization.
6. Performance Reviews – Review consultant’s performance in accordance with client’s requirements.
7. Assists in coordinating timesheet and invoicing activities thereby ensuring that CTG is paid by the client

Operational Management:

• Ensure that CTG consultants are always compliant with local labor law.
• Ensure that there is a clear understanding of CTG’s Duty of Care, evacuation & medevac plans.
• Coordinate and ensure the safety of our consultants in the field from mobilization to demobilization with the support of the Field Security Officer (FSO)Country Manager where required.
• Supervise third party security, accommodation & other local service providers and fixers when necessary.
• Understand the contracted terms of all accommodation, security, logistics support, with the assistance of the Operations Manager where required.
• Provides support during a crisis or an emergency situation in accordance with the CTG Crisis Management SOP.

Business Acquisition & Growth:

• Actively promote CTG’s services & assist in building a network of key business contacts within existing and potential clients.
• Represent CTG in meetings with the client
• Assist with the development of proposal responses. 

How to Apply

Interested applicants, who fulfill the above requirement, are invited to apply using THIS LINK

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