Job Expired

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Customer Service Representative

Multichoice Ethiopia Plc

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Business

Business Management

Addis Ababa

0 years

1 Position

2022-05-19

to

2022-05-28

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Business Management

Full Time

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Job Description

Purpose of the Position:

To manage subscribers (inbound), addressing their issues proactively and minimizing churn.

Key Accountabilities

Quality Assurance

  • Maintain at least 90% QA scores at all times
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Ensure first call resolution at every customer contact – reducing return call

Customer Education

  • Sells additional services by recognizing opportunities to up-sell accounts; explaining new features
  • Ensure customer education on alternative contact options
  • Explain the payment options and process mechanism
  • Make recommendations on upgrades, features, rate plans and accessories as per the requirement of the customer

Offers discounts or special deals as needed and within pre-established limits

Job Requirements

The incumbent is required to have the following qualifications and experience level:

  • Bachelor’s Degree in a Business-related field with Zero experience. Having experience in a commerce, business administration or sales is a plus
  • Professional communication skills, written and verbal
  • Computer literate, numerical aptitude, and willingness to learn new skills
  • Passionate about customers and service delivery
  • Previous customer service experience required

Call Centre experience is highly desirable

 The incumbent is required to have the following technical competencies:

  • Product/service knowledge
  • Accounts understanding
  • Market/customer knowledge
  • Technical knowledge
  • Governance and Compliance

Behavioral Competencies

  • Service orientation
  • Empathy
  •  Observation
  • Perseverance
  • Initiative

How to Apply

Interested candidates are invited to send their CV through CLCIK HERE website.

Only shortlisted candidates will be contacted.

Fields Of Study

Business Management

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