Job Expired
Customer Service Representative
Multichoice Ethiopia Plc
Business
Business Management
Addis Ababa
0 years
1 Position
2022-05-19
to
2022-05-28
Business Management
Full Time
Share
Job Description
Purpose of the Position:
To manage subscribers (inbound), addressing their issues proactively and minimizing churn.
Key Accountabilities
Quality Assurance
- Maintain at least 90% QA scores at all times
- Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
- Ensure first call resolution at every customer contact – reducing return call
Customer Education
- Sells additional services by recognizing opportunities to up-sell accounts; explaining new features
- Ensure customer education on alternative contact options
- Explain the payment options and process mechanism
- Make recommendations on upgrades, features, rate plans and accessories as per the requirement of the customer
Offers discounts or special deals as needed and within pre-established limits
Job Requirements
The incumbent is required to have the following qualifications and experience level:
- Bachelor’s Degree in a Business-related field with Zero experience. Having experience in a commerce, business administration or sales is a plus
- Professional communication skills, written and verbal
- Computer literate, numerical aptitude, and willingness to learn new skills
- Passionate about customers and service delivery
- Previous customer service experience required
Call Centre experience is highly desirable
The incumbent is required to have the following technical competencies:
- Product/service knowledge
- Accounts understanding
- Market/customer knowledge
- Technical knowledge
- Governance and Compliance
Behavioral Competencies
- Service orientation
- Empathy
- Observation
- Perseverance
- Initiative
How to Apply
Interested candidates are invited to send their CV through CLCIK HERE website.
Only shortlisted candidates will be contacted.
Fields Of Study
Business Management
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