Edomias International PLC is a human resource solution provider focusing on manpower outsourcing. Currently Edomias supplies skilled labour to 55 clients from the public, private, and humanitarian domains.

Job summery

The Operation Support Manager is responsible in managing and coordinating support to clients from Edomias as a whole, supporting the managers, supervisors and staffs involved in serving the clients, monitors clients on-boarding (activities at pre-launch and launch), and the reporting duties and the subsequent documentations. He/she will be responsible in facilitating communication and correspondence between the client and the supervising operational team.

Main Duties & Responsibilities

• Converts the checklists for the on-boarding of a new client into action plan
• Activities on the action plan are on track (no delays, rather ahead of schedule)
• The reporting qualities are up to internal expectations and the standards as required by the client (timely, completeness, no rework)
• Proper documentation of reports, data, minutes, directives , etc pertinent to operational activities (soft and hard copies)
• Avoid undue wastes (related to hiring, termination)
• The demands and requests of the client are received and implemented correctly
• Escalates and calls for corrective actions when activities lag behind schedule
• Analyses business feasibility at client and contract level
• Monitors compliance to the obligations under contracts
• Coordinates the resolution of complaints from the client (or staffs serving the client)
• Checks incoming and outgoing reports for correctness and completeness
• Contribution to the continuous operational improvements   
• Contribution to business continuity (retention of clients, promotion of company image, attraction of new clients etc)

Reports to: Operations Manager

Benefits

• Salary 26,874.00, Position Allowance 2000.00 , Transport Allowance 2,000.00 & Communication Allowance 500.00

Job Requirements

Qualification and Skill required:-

•  Bachelor Degree in Management or related business field and 7+ years of experience in relevant profession.
• Experience working in a cross-cultural setting, preferable in a support role.
• Able to oversee multiple tasks, prioritizing and delegating as required.
• Good inter-personal and conflict resolution skills
• Excellent English and Amharic communication skills
• Competencies in data entry, analysis, and management
• Ability to negotiate and resolve conflicts.

How to Apply

Candidates who meet the above-detailed requirements can send their CV, Application Letter only to info@jobsinethiopia.net with the subject line –“Operation Support Manager or can apply directly at our office located Mexico Square K-Kare Center. 

The closing date for this  application is June 02, 2022.  

Only short listed candidates will be contacted.