Job Expired
Senior Customer Experience and Contact Center Officer
Amhara Bank
Finance
Banking Management
Addis Ababa
5 years
1 Position
2022-06-07
to
2022-06-10
Banking and Finance
Full Time
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Job Description
Application Deadline: June 10, 2022
Amhara Bank S.C. is one of the private commercial Banks with an aim to create a significant impact in the manner in which banking services are delivered through knowledge-based leadership & state of the art technology in a very unique presence and value proposition. The Bank focuses on service inclusiveness, innovation, community & customer focus.
The Bank would like to invite competent and qualified candidates to apply for the following positions to be hired on a permanent basis. Amhara Bank S.C offers competitive salary, excellent working environment & opportunity for learning & career development. The Bank also offers equal employment opportunity & encourages women to apply for the listed vacant posts.
Essential Function
- Answering incoming calls, social media request/queries and respond to customers emails,
- Management and resolve customer complaints,
- Identify and escalate issues to supervisors and,
- Perform other duties as required.
Place of Work: Addis Ababa
Job Requirements
Qualifications
- BA in Banking & Finance, Accounting, Business Administration, Economics, Management and related fields.
Experience
- Five (5) years of relevant experience in the Banking Industry of which two (2) years as Customer Experience and Contact Center Officer.
How to Apply
Interested applicants fulfilling the above requirements are invited to apply only through
Application Form - Senior Customer Experience and Contact Center Officer - Addis Ababa
For any inquiry contact us on 0118529028
Note: Applicants must state the location they apply for. Only short listed candidates will be communicated. Hard copy or physical applications will not be accepted. Incomplete application shall not be accepted
Fields Of Study
Banking and Finance
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