Job Title: IT Officer

Reference number: Vac/0197/22

Vacancy posting date: June 9, 2022

Closing Date: June 22, 2022

Duty Station: Dollo/Ado

Employment Type: Fixed term

Salary: As per the organization scale

International Medical Corps never asks job applicants for a fee, payment, or other monetary transaction. If you are asked for money in connection with this recruitment, please report to International Medical Corps at the website provided at the end of this document.  

About International Medical Corps

A preeminent First Responder, International Medical Corps provides emergency relief to those hit by disaster, and offers the skills needed to rebuild stronger. We train people – giving communities the tools and knowledge to be self-reliant and be their own best First Responders when disaster strikes again.

International Medical Corps focuses on the delivery of community-based primary health care. We emphasize training and education, and prioritize hiring local staff – in fact, 96% of our field-based staff and health professionals are recruited from the local community. This helps to ensure that skills and knowledge are passed on and remain long after our programs have ended. Through the integration of specialties like emergency medicine, women’s health, nutrition services, water and sanitation, and mental health into the primary health care setting, we ensure that those we serve receive holistic, comprehensive care. The value of International Medical Corps’ integrated approach to community health and well-being and our emphasis on capacity building through training are critical for the long-term growth of ‘conflict and natural disaster-affected communities’ and ‘fragile states’.

Job Purpose Summary: 

This position is professional IT support officer position in IMC Ethiopia, and works at the direction of the head of IT for country mission while coordinated and supervised by the head of the field site to provide support on services associated with computer systems (desktop support), Communication/Power systems infrastructures and services as well as in the repair and maintenance of office equipment. The position holder will be the primary contact as IMC Ethiopia IT support help desk for the field site to provide timely, customer-friendly and well communicated and documented responses to users’ support request on computer systems: Laptop/desktop computers, software/application communication/power system infrastructures or services; LAN support, internet/telephone connectivity, power system support as well as support in equipment repair and maintenance; Printers, scanners, copiers, projector, Camera, telephones, dongles, UPS, Voltage stabilizers, other. The position holder is also expected to make field travel to support other locations the field site office manages such as refugee camps or Woredas.

Main Responsibilities:.

•  Desktop support, Communication/Power systems infrastructures and services : Computer, routers, Switches, Server, shared files or resources, LAN/WAN
• Set up and troubleshoot computer systems: hardware, software/application, user accounts, connectivity
• Monitoring the network system and detect and act on vulnerabilities to ensure that systems are secure from virus threats and security risks.
• Assess system utilization in relation to available services and recommend necessary changes
•  Configure, test, and troubleshoot data and telephone network systems as well as services.
• Add or replace computer systems hardware and peripherals.
• Format, install, set up, maintain, and troubleshoot desktop and laptop computers
• Install and maintain wiring , lighting systems and fittings
• Inspect electrical components, such as transformers and circuit breakers
•  Identify electrical problems with a variety of testing devices
•  Repair or replace wiring, equipment, or fixtures using hand tools and power tools
•  Coordinate with field office finance, logistics and SMT for monthly communication allowance distribution for employee as well as to settle monthly communication and power consumption payment with Ethio telecom and Ethiopia electric and power corporations where such services are needed
• Liaison with Ethio telecom and Ethiopian electric power authority or IMC generator operator for communication or power related issues
• Support other locations the field site office manages such as refugee camps or Woredas.
•  Support IMC’s online based services: OFFICE365, DHIS2, CP and other
•  Office equipment and peripherals: Printer, scanner, copier, Projector, camera, Phones, UPS, voltage stabilizers, Electrical dividers
•  installing new or refurbished equipment
•  carrying out scheduled maintenance checks
• diagnosing and fixing faults on site
•  fitting replacement equipment
•  logging repairs and writing up maintenance reports
•  Ensure all office equipment systems are maintained regularly, and checks stock for IT related spare parts and report.

Website for reporting misconduct: www.InternationalMedicalCorps.ethicspoint.com. Please do not submit your CV or application to this website, it will not be considered for review.

Job Requirements

Education:

•  BSc in Information technology or related field. Training, certification or experience in telecommunication technology preferred
• 3+ year experience in IT support services (preferably in provision of troubleshooting and fault clearing on IT and power related systems and services)

If you are asked for money in connection with this recruitment, please notify International Medical Corps at report@InternationalMedicalCorps.org.

How to Apply

Interested applicants who meet the above requirements can apply using THIS LINK

Note: Female candidates are highly encouraged to apply. Only shortlisted candidates will be contacted.

IMC is equal opportunity employer and hence candidate from all background: religion, ethnic group, qualified women and people living with disabilities, etc are all encouraged to apply.