Job Expired
Customer Service Agent/ Front Office Guest Service Agent
Hilton Addis Ababa
Hospitality
Hotel Management
Addis Ababa
2 years
1 Position
2022-06-11
to
2022-06-18
Tourism and Hotel Management
Full Time
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Job Description
Job Description
Job Summary
As Customer Service Agent, you will serve at Front Office, to provide services for Guests to contribute to an overall exceptional experience from check-in through checkout and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards,
- Achieve positive outcomes from Guest queries in a timely and efficient manner,
- Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required,
- Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments,
- Demonstrate a high level of customer service at all times,
- Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts,
- Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties,
- Maximize room occupancy and use up-selling techniques to promote hotel services and facilities,
- Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy,
- Comply with hotel security, fire regulations and all health and safety legislation,
- Follow company brand standards
Job Requirements
- BA Degree in Hotel Operation, Front Office Service, Sales, Marketing, Management or related Fields
- Minimum of two years Previous experience in a customer-focused industry,
- Excellent Language skill of English and knowledge of additional international language is an advantage
- Very active and Excellent interpersonal communication skill
- Commitment to delivering a high level of customer service,
- Efficient, and organized with great attention to detail
- Ability to multi-task while maintaining a positive attitude when working with a Guest,
- Professional manner with an emphasis on hospitality and guest service
How to Apply
All interested and qualified applicants may send updated CV, a cover letter and credentials via: CLICK HERE Or can submit in person to the office of Director Human Resource Management
Only short listed applicants will be contacted.
For Further information you can contact through 251-115-170000
Fields Of Study
Tourism and Hotel Management
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