Job Description

Job Summary

As Customer Service Agent, you will serve at Front Office, to provide services for Guests to contribute to an overall exceptional experience from check-in through checkout and complete audits, as required. A Guest Service Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards,

• Achieve positive outcomes from Guest queries in a timely and efficient manner,
• Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required,
• Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments,
• Demonstrate a high level of customer service at all times,
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts,
• Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties,
• Maximize room occupancy and use up-selling techniques to promote hotel services and facilities,
• Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy,
• Comply with hotel security, fire regulations and all health and safety legislation,
• Follow company brand standards

Job Requirements

• BA Degree in Hotel Operation, Front Office Service, Sales, Marketing, Management or related Fields
• Minimum of two years Previous experience in a customer-focused industry,
• Excellent Language skill of English and knowledge of additional international language is an advantage 
• Very active and Excellent interpersonal communication skill
• Commitment to delivering a high level of customer service,
• Efficient, and organized with great attention to detail
• Ability to multi-task while maintaining a positive attitude when working with a Guest,
• Professional manner with an emphasis on hospitality and guest service

How to Apply

All interested and qualified applicants may send updated CV, a cover letter and credentials via: CLICK HERE Or  can submit in person to the office of Director Human Resource Management

Only short listed applicants will be contacted.

For Further information you can contact through 251-115-170000