Customer Service Officer (Maker)-For Branches Under Addis Ababa District Offices

DB/ Vacancy- 0100/22

Job Summary

·        The Customer Service Officer (Maker) is responsible to make front office customer service support at the branch. S/he will handle account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.

Job Requirements

Academic & Professional Qualification

·        Bachelor Degree in a business related field e.g. Accounting, Management, Economics, Business Administration.

Year of Graduation: -

·        July 2020 G.C and After.

Experience

·        Zero (0) year of experience.

Required Behavioral & Leadership Competency

·        Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.

·        Creativity and innovation skills.

·        Action oriented.

·        Quality focus and attention to detail.

·        Professionalism and integrity in line with Dashen Bank values.

·        Good oral and written communication skills.

·        Critical and analytical thinking and problem solving skills.

·        Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

·         Good customer relationship management skills (internal and external customers).

·         Risk awareness and focus-demonstrates understanding of risk management practices, standards and regulatory requirements.

Language Ability: -

·        Ability to communicate in local languages is an added advantage.

Age:

·        Not more than 25 Years.

How to Apply

Interested applicants can apply using THIS LINK

NB: - Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.