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Product Specialist for Fixed Services

Safaricom Telecommunications Ethiopia PLC

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Business

Business Administration

Addis Ababa

2 years

1 Position

2022-06-17

to

2022-06-22

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Business

Full Time

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Job Description

Job Description

Safaricom Telecommunications Ethiopia Plc is a company supporting Ethiopia’s digital transformation. As a member of the Vodacom family, we have a wealth of experience connecting over 334 million people globally and over 180 million people in Africa across our network. We look forward to partnering with Ethiopians as we build a new network in Ethiopia.

We are setting the groundwork in readiness for the launch of our services next year and are looking to work with purpose-led teams that put the community at the heart of service.

Safaricom Ethiopia is offering a wide range of careers, whether you’re looking to join our technology, commercial or corporate teams. If you would like a challenge and the promise of a digital future for the people of Ethiopia, we are looking for you.

We are pleased to announce the vacancy for a Product Specialist for Fixed Services within the Enterprise Business Function in Ethiopia. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Detailed Description

Reporting to the Product Lead, the position holder’s role will be to develop and manage a range of fixed connectivity products and services within the Enterprise Products and Services department.

Job Responsibilities

  • Collaborate with sales and marketing/research teams to gather market insights leading to the development of product/service concepts
  • Work with cross-functional teams to develop and launch new connectivity services or enhance existing ones
  • Ensure excellent customer experience for connectivity services by supporting the delivery of simple and efficient processes and customer journeys
  • Continually monitor product/service performance in terms of intake, usage, and customer satisfaction
  • Drive initiatives aimed at driving growth, increasing customer satisfaction, and retaining existing customers
  • Support the development of product/service and partnership roadmaps for connectivity services in line with the division’s revenue targets and strategy
  • Act as a point of contact between different departments within the company and relevant third parties to resolve any issues related to services that affect customers
  • Provide direction and motivation to the project team and manage stakeholders within other departments in line with meeting project requirements and delivery timelines

Job Requirements

Qualification

  • A Degree/Diploma in a business / technical discipline
  • A minimum of 2 years’ demonstrable Project and/or Product Life Cycle Management experience
  • Strong business acumen and mindset with a bias toward the Enterprise/B2B space
  • Great team player with good interpersonal and stakeholder engagement skills
  • An open-minded & innovative mindset
  • A good understanding of connectivity and networking technologies will be an added advantage

How to Apply

Interested applicants can apply using THIS LINK

Fields Of Study

Business

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