Position Summary:

Represents the hotel to the guest throughout all stages of the guest's stay.

Functions

• Register guests and assigns rooms. Accommodates special requests whenever possible.
• Thoroughly understand and adheres to proper credit, check- cashing, and cash handling policies and procedures.
• Understands room status and room status tracking. 
• Must be sales-minded. Presents options and alternatives to guests and offers assistance in making choices. 
• Uses suggestive selling techniques to sell rooms and to promote other services of the hotel.
• Coordinates room status updates with the housekeeping department by notification housekeeping of all checkouts, late checkouts, early, special requests, and day use rooms. 
• Possesses a working knowledge of the reservation department. Takes same day reservations and future reservations when necessary. Knows cancellation procedures. 
• Process guest check in and checkouts. 
• Works closely with the HK department in the keeping room status reports up to date and coordinates requests for maintenance and repair work. 
• Uses proper telephone etiquette. 
• Performs cashiering tasks like bill/invoice settlement, posting charges to the guest, paid out's, Foreign currency exchange etc.
• Uses proper mail, package, and message handling procedures and record details. Advice guest of any messages, mail, faxes, etc. received for them. 
• Attends department meetings and knows all safety and emergency procedures, is aware of accident prevention policies. 

REPORTS TO: FOM

Job Requirements

Education

• BA/ Diploma. Must speak, read, Write, and understand the English language.

Experience

• Two and more years’ experience in a reputable 4/5 * hotels.

How to Apply

Interested applicants who fulfill the above requirements shall submit a copy of non-returnable documents accompanied by a CV to the following address: HR Department Inter Luxury Hotel, Kazanchis. OR Via email: abere.amsalu@interluxuryhotel.com

Note: Use "Guest Service Agent/Reception " as the subject line of your email!