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Junior Contact Center Agent

Amhara Bank

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Business

Business Administration

Addis Ababa

1 years

1 Position

2022-06-24

to

2022-06-27

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Business Administration

Full Time

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Job Description

Job Description

External Vacancy

Announcement No. ABa/EVA 027/22

Amhara Bank S.C. is one of the private commercial Banks with an aim to create a significant impact in the manner in which banking services are delivered through knowledge-based leadership & state of the art technology in a very unique presence and value proposition. The Bank focuses on service inclusiveness, innovation, community & customer focus.

The Bank would like to invite competent and qualified candidates to apply for the following positions to be hired on a permanent basis. Amhara Bank S.C offers competitive salary, excellent working environment & opportunity for learning & career development. The Bank also offers equal employment opportunity & encourages women to apply for the listed vacant posts. 

Essential Function

  • Answer incoming calls, social media request/queries and respond to customer’s emails.
  • Management and resolve customer complaints.
  • Sell products and place customer orders in the computer system.
  • Identify and escalate issues to supervisors.
  • Provide product and service information to customers.
  • Research required information using available resources.
  • Research, identify, and resolve customer complaints using applicable software.
  • Process orders, forms, and application.

Place of Work: Head Office(Addis Ababa)

Job Requirements

Qualifications

  • BA in Business Management/ Accounting/ Economics/ Business Administration/ Finance and Economics or any other related fields

Experience

  • 1 year relevant experience preferably in Banking Industry.

How to Apply

Interested applicants fulfilling the above requirements are invited to apply within five (5) consecutive days from June 23, 2022 to June 27, 2022  only via 

Application Form - Junior Contact Center Agent - Addis Ababa

For any inquiry contact Tel. 0118529028.

Note: Only shortlisted candidates will be communicated. Hard copy or physical applications will not be accepted. The Bank has the right to cancel the post advertised

Fields Of Study

Business Administration

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