Job Description

 About Us

Safaricom Telecommunications Ethiopia Plc is a company supporting Ethiopia’s digital transformation. As a member of the Vodacom family, we have a wealth of experience connecting over 334 million people globally and over 180 million people in Africa across our network. We look forward to partnering with Ethiopians as we build a new network in Ethiopia.

We are setting the groundwork in readiness for the launch of our services next year and are looking to work with purpose-led teams that put the community at the heart of service.

Safaricom Ethiopia is offering a wide range of careers, whether you’re looking to join our technology, commercial or corporate teams. If you would like a challenge and the promise of a digital future for the people of Ethiopia, we are looking for you. 

We are pleased to announce the following vacancy for  Specialist, Contact Center Planning and Delivery -1 within the Technology Function in Ethiopia. In keeping with our current business needs, we are looking for a person who meets the criteria indicated below.

Detailed Description

Reporting to the Senior Specialist, Contact Center Systems, the position holder is responsible for handling level 2 support issues at call center, work with internal teams and vendors to research, design and develop product features for call center. Responsible for handing all planning issues: systems stability, addressing technical debts be on call to handle any emerging issues with support from internal and external stakeholders.

Role Responsibilities

• Engage with various teams, ranging from business and the immediate development team who need to understand and buy in to the architecture, right through to the extended team of those people who will have an interest in the architecture from a security, database, operations, and maintenance or support point of view.

• Translate documented business requirements into a technical solution design for implementation.

• Leading with development teams to ensure business intent is understood and effectively carried into development phases: IBR development and configurations, integration to other enterprise systems.

• Set baseline through introduction of standards and working practices such as coding standards, design principles and tools.

• Experimenting by building prototypes, frameworks and foundations to be consumed by the technical team.

• Responsible for making technology decisions by considering all risk factors, reviewed and evaluated with all the relevant stakeholders of interest.

• Providing advice and input in customer obsession and track proposed stability action items and ensure they are closed.

Job Requirements

• Bsc/Btech in technical fields: computer science/engineering/IT/Software engineering/

• 3 year experience systems planning and support.

• 1 year of experience in DEVOPS and programming in major OOP languages: Java/C++/C#. Experience RDBMS and NoSQL db desired.

• 1 year Experience in Linux and /or windows OS.

• Good interpersonal relationships.

• Good communication and stakeholder management skills.

How to Apply

Interested applicants can apply using THIS LINK