Job Description

EXTERNAL VACANCY

FH Ethiopia is a non-governmental organization engaged in relief and development activities. At FH, we operate under a set of guiding principles we call the “The Heartbeat”. This includes our Values, Vision and Purpose, which serve as the explanation of who we are and how we work as organization. Together we follow God’s call responding to human suffering and graduating communities from extreme poverty. FH Ethiopia would like to invite potential candidates to apply for the Senior Operations Manager position:

Job Summary

The Marketing and Communications Manager will be responsible for the development and successful implementation of FH Ethiopia Marketing & Communications Strategy, including Mainstream and Social Media policies and serve as a technical team lead for the field office Communications team. The position is responsible to support the county operations across all areas of strategic marketing, public relations, internal communication, media engagement, events management and production of graphic design materials. 

Principal Responsibilities

      Key Result #1 – Marketing

1. Responsible for development, regular update and implementation of the country Communication Strategy Framework in close support from with the GSC and FH Ethiopia Leadership team. 

2. Lead production of promotional materials for FHE program interventions that can be used for marketing and business development of the organization. 

3. Take lead in production of communication and visibility reports and project proposals in cooperation with the Business Development and GSC Communication team.

4. Take a lead in sourcing communication consultants, audio visual materials producers and other relevant media partners for production of marketing materials.

5. Closely work with each program intervention on the planning and execution of marketing and visibility budgets.

6. Liaise with relevant donor communication focal points in the areas of branding and donor rules and regulations and advise relevant program units on compliance of rules and regulations. 

7. Lead the production of audio visual materials that can be used for the purposes of Marketing FH Ethiopia. 

8. Conduct regular assessment of potential mainstream/ social media partners’ and advise the country Director on partnership opportunities. 

9. Following FH’s “Branding Policy”, standardize and maintain all FH brands across the country portfolio.

Key Result #2 – Public Relations

1. Assist the Country Director (CD) in preparation of external communications addressing public, partners and donors including regular humanitarian situation updates.

2. Under the guidance and approval of the CD, give public briefing, interviews about FH Ethiopia operations. 

3. Responsible for preparation, compiling or advising on a press releases statements for FH Ethiopia 

4. Creates and or oversees FH Ethiopia website and social media pages to ensure that they are up to date and provide critical updates of the operations of the organization. 

5. Regularly follow up on relevant trending issues on social and mainstream media and update the SLT for necessary actions. 

6. Organize public and private media coverage in collaboration with program directors and project managers for all new project agreements, inaugurations, noteworthy physical activity accomplishments and project conclusions.

Key Result #3 – Knowledge Management

1. Lead the country office in preparation of program/project success stories, pictures and videos of activities in coordination with the relevant programs team.

2. In consultation with relevant program teams, take the lead in training the field staff on preparations of reports, success stories and other Audio visual materials. 

3. Ensure the quality, consistency, timeliness, and professionalism of all communications materials, through brand manuals, communications toolkits, and team training.

Key Result #4 – Representation

1. In collaboration with relevant program team, take a lead in organization of public events; conferences, project launching workshops, etc

2. Represent the CD in participation of public events and report on the proceedings of the events to the CD.

 Safeguarding Policy

 FH strives to provide an environment free from sexual exploitation and abuse and harassment in all places where relief and development programs are implemented. FH holds a zero-tolerance policy against sexual exploitation and abuse and harassment. FH expects its employees to maintain high ethical standards, protect organizational integrity and reputation, and ensure that FH work is carried out in honest and fair methods, in alignment with the FH Heartbeat and safeguarding and associated policies. Violations to stated policies will be subject to corrective action up to and including termination of employment.

Gender Responsibility

• Each quarter, inform projects and departments of their staff sex ratios, progressive activities and improvements at both HO and projects.

• After each staff performance cycle, conduct a survey to ascertain if the process was considered gender sensitive.

• Ensure high quality translations of the Gender Policy and related documents to Amharic/ Oromiffa or other local languages

• Work with HR to make recruitment more “gender friendly”, with gender sensitive interview panels.

• Work with projects to initiate open forums of mixed and single-sex groups, to discuss women’s and men’s potential for advancement.

• Investigate the grievances of male (as well as female) staff, and recommend follow up action to the senior management.

Safety & Security Responsibility

• Ensures that safety and security costs are included in all program budgets.  These include, but not limited to: staff training on safety and security, site enhancements for safety and security, human resources (security officers), purchase/ maintenance of basic safety and security resources & tools and budgets for safety and security assessments.

• Communicating with staffs in Field Offices and operational areas periodically and making sure that all staff members are aware of the safety and security procedures;

• Facilitating implementation and revision of Country Office procedures when required.  This includes identifying potentially risky situations and suggesting corrective measures;

• Encourages compliance of Safety and Security principles and policies of the organization by all staffs;

• Takes the leadership in the management of Safety and Security in the Head Office and Projects.  This includes identifying factors that increase risk, finding ways to reduce risk and planning ahead;

• Ensuring that all employees, local/foreign interns, as well as external consultants submit an updated Record of Emergency Data to their travels out of their base stations to accomplish FHE’s mission.

Job Requirements

Job Level Specification

• Full agreement with FH’s Christian foundation and beliefs as expressed in The Heartbeat: our Values, Vision, and Purpose.

• Demonstrated computer operating skills, including proficiency in Google platforms, Microsoft Office products, and virtual technologies such as Skype and/or Zoom.

• Proven experience in developing or contributing to accountability frameworks, SOPs for feedback mechanisms/ systems; 

• The ability to work closely with and lead a team, be patient, adaptable, flexible, able to improvise and work in an environment that is often stressful and potentially volatile;

• Strong interpersonal skills with the ability to communicate and negotiate clearly and effectively at all levels, taking into account cultural and language challenges. Tact and diplomacy are essential; 

• Superior writing skills in English and Amharic Language, including report-writing and professional, personable communications to community members

• Proven skills in use of Photography, videography and editing and graphic design tools. 

• Experience and/or training in handling sensitive information - Core Humanitarian Standards (CHS) training is an advantage, including Gender-Based Violence (GBV), Protection from Sexual Exploitation, Abuse and Harassment (PSEAH) and Child Protection knowledge and capacities; 

• Ability to travel up to 5o% of time per year in the region and internationally, to insecure countries or locations.

 Distinguishing Competencies 

• Demonstrates ability to communicate orally with accuracy and professionalism.

• Demonstrated experience in public relations, communication or using basic advocacy tools.

• Demonstrated Experience in implementing communication strategies.

• Knowledge about core humanitarian standards

• Computer friendly (Word, excel, power point, outlook etc)

• Demonstrated experience in use of audiovisual tools for marketing purposes.

Experience

• At least Eight  years of related work experience, preferably with an international Non- Governmental Organization (NGO) with at least 3 years at a senior leader or supervisor role;

 Education/Certifications

• Master's Degree in Communication, Journalism, International Relations or related fields. or other relevant fields.

How to Apply

            Female candidates are highly encouraged to apply

Competent candidates can submit ONLY their applications with CV’s to: recruitment_fhe@fh.org

Candidates MUST refer the position title "MARCOM Manager" on the subject line of their email and applications