Job Expired
Manager, Customer Service Department
Gift Real Estate
Business
Business Management
Addis Ababa
8 years - 10 years
1 Position
2022-08-01
to
2022-08-08
Marketing Management
Full Time
Share
Job Description
Job Description
The Customer Service Manager Position is responsible for the overall customer service function of the company and for ensuring effective and efficient service delivery, smooth and hassle free end –to- end and one shop service.
Be able to work cross functionally to assist and support the customer in all their dealings and inquiry with the company.
Improve customer service experience, create engaged customers and facilitate organic growth Take ownership of customers issues and follow problems through to resolve
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyze statistics and compile accurate reports
Keep ahead of industry’s developments and apply best practices to areas of improvement
Adhere to and manage the approved budget
Maintain an orderly workflow according to priorities
Job Requirements
MBA/BA degree in Marketing, Management & Economics / BSc or Diploma in Civil Engineering, Architect is Advantageous.
Minimum of total 8-10 years relevant working experience from which 4-5 years Managerial level preferable in the real estate or construction sector
Knowledge of the CRM is an advantage
Customer /people centrist attitude
Excellent presentation, negotiation problem solving skills. Able to work under pressure.
Fluent in both English& Amharic language
Good working Knowledge of MS Office – Word, Power Point, Excel etc…
Result orientation & drive for action.
Team work skills
Experience in basic financial analysis (cost-effectiveness, cost benefit etc.)
Outstanding communication & interpersonal skills Excellent organizational and leadership skills
How to Apply
Application Procedure: Interested applicants are invited to submit their application, CV and non-returnable copies in person OR E-MAIL via: giftrealestatehr2020@gmail.com within 7 working days from the date of this announcement to Gift Real Estate PLC, Head Office, located on Bole Road, In front of Getu Commercial Center, Behar Building 8th floor, Room No 803. Tel. 0114655580
Fields Of Study
Marketing Management
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