Job Description

POSITION SUMMARY

The primary role of this position is to work closely with the respective stakeholders to ensure implementation of HR processes and procedures at the respective locations including ensuring HR compliance and risk management. This will include participating in creating policy and process documents; communication, monitoring and reporting on Corporate initiated projects. 

Key Performance Indicators 

• Meets recruitment and selection TAT

• Ensures adherence to statutory compliance relating to HR Accurately and timely up maintenance of Employee database

• Ensures timely processing of payroll

• Adherence to HR policies and processes

• Implement Employee Satisfaction Surveys 

• Implement Corporate Social Responsibility

• Ensure Employee Engagement activities are carried out in line with monthly employee engagement calendar and budget.

DUTIES & RESPONSIBILITIES Implements company HR policies and processes in the site.Sets up and maintains HR reporting metrics; and status reporting in conjunction with the Site Head.Ensures compliance with HR processes and procedures at all respective locations.Drives recruitment and selection by identifying creative sources for recruiting qualified candidates through a variety of continually expanding means to include database, social media, job fairs, professional organizations, community agencies, and colleges.  Delivers hiring numbers as per manpower projections and cost projectionsManage attrition within budgeted levelsManage updated personnel files, records and all employee informationSupports corporate teams in terms of data, reporting and other day to day informationWorks closely with site head and site level leadership teamInteracts actively with the clients at an operational levelPrepares reports as required by the management.Ensures Employee Satisfaction Surveys participation and action planningCoordinates implementation of Corporate Social Responsibility initiatives in conjunction with the Operations Site Head and/or Location HR ManagerEnsures adherence to Corporate Social Responsibility MOU and deliverablesActively promote and ensure implementation of Career Paths for various levels.Works closely with the Operations Site Head and/or Location HR Manager in the implementation of Corporate HR projects.Ensures timely monthly coordination of employee engagement activities for respective locations.Coordinates the timely administration of performance management in conjunction with the Site Head.WORK CONDITIONS:

• Ability to work extra hours to meet business needs. 

Disclaimer

This job description gives a general guideline, and therefore does not include an exhaustive list of all duties and responsibilities undertaken by jobholders of this position. iSON Xperiences reserves the right to change/amend/add other duties to job holder(s) of this position. 

CATEGORY: Management

DEPARTMENT: Human Resource

REPORTS TO: Administratively to location head; functionally to Corporate HR

REVISION DATE: January, 2015 

Job Requirements

KNOWLEDGE AND SKILLS:

Bachelor’s degree in Human Resources or equivalent course.

At least 2 years’ experience in an HR management role preferably gained in BPO / shared services

Excellent interpersonal and ability to communicate effectively with different levels of management.

Must be highly organized, keen attention to detail and goal oriented.

Good at preparing and analyzing data

Demonstrated experience in handling multiple projects.

Proficient in MS word, Excel and Power point. Excellent understanding of labour laws for respective countries.

Familiar with Performance Management process

Ability to maintain confidentiality of information

Demonstrates a sound work ethic, and is consistent and fair in making decisions.

YEARS OF RELEVANT WORK EXPERIENCE:

• 1-3 years of experience in recruitment and related HR activities 

BEHAVIOURAL COMPETENCIES: 

Leadership

• Models own behavior to reflect Ison BPO values and displays personal enthusiasm on achievement of organizational goals and objectives.

• Provides HR support to new hires to facilitate quick settling into new work environment.

• Creates conducive environment for employee to express opinions; grievances and concerns.

• Displays functional capability by demonstrating thorough understanding of own area of expertise.

Team work

• Cultivates good working relationships with peers to facilitate achievement of human resources objectives.

• Proactively seeks feedback from peers on areas of improvement for the HR function.

Communication

• Communicates effectively and confidently internally and externally.

• Demonstrates confidence when communicating information; new initiatives; policies and procedures

Performance Focus

• Keeps tracks of own results and achievements against target and takes corrective action where applicable.

• Proactively seeks assistance in an effort to improve own performance.

Managing self

• Takes personal responsibility to develop self by setting own personal objectives and goals.

• Constantly identifies areas of self-development. 

• Confident in one’s abilities.

• Remains optimistic even when faced with challenges.

Analytical

• Identifies and reports trends from HR data to draw up reasonable conclusions.

• Evaluates and suggests solutions.

Adaptability

• Responds positively to changing work requirements or team changes to ensure effective work performance is maintained.

• Accepts and adapts to the changing work environment.

Integrity

• Demonstrates high levels of integrity.

• Demonstrates high levels professionalism when dealing with all employees. 

How to Apply

Interested and qualified applicants can send their CV to: isonxperience@ethiojobs.net