Job Expired

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Customer Service Manager

Gift Real Estate

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Business

Marketing Management

Addis Ababa

8 years - 10 years

1 Position

2022-08-04

to

2022-08-09

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Marketing Management

Full Time

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Job Description

Gift Real Estate is looking for qualified applicants for the following open positions.

Job Title: 

Customer Service Manager

Job Overview:

Job Type: Full Time

Salary: Company’s Scale

Place of Work: Addis Ababa, Ethiopia

Job Position:

Customer Service Manager

Responsibilities:

  • responsible for the overall customer service function of the company and for ensuring effective and efficient service delivery, smooth and hassle free end –to- end and one shop service.

  • Be able to work cross functionally to assist and support the customer in all their dealings and enquiry with the company.

  • Improve customer service experience, create engaged customers and facilitate organic growth

  • Take ownership of customers issues and follow problems through to resolution

  • Set a clear mission and deploy strategies focused towards that mission

  • Develop service procedures, policies and standards

  • Keep accurate records and document customer service actions and discussions

  • Analyze statistics and compile accurate reports

  • Keep ahead of industry’s developments and apply best practices to areas of improvement

  • Adhere to and manage the approved budge

  • Maintain an orderly workflow according to priorities

Job Requirement:    

Qualification:

Education: 

  • MBA/BA degree in Marketing, Management & Economics / BSc or Diploma in Civil Engineering, Architect is Advantageous.

  • Knowledge of the CRM is an advantage

  • Customer /people centric attitude

  • Excellent presentation, negotiation problem solving skills.

  • Able to work under pressure.

  • Fluent in both English& Amharic language

  • Good working Knowledge of MS Office – Word, Power Point, Excel etc…

  • Result orientation & drive for action.

  • Team work skills

  • Experience in basic financial analysis (cost-effectiveness, cost benefit etc.)

  • Outstanding communication & interpersonal skills

  • Excellent organizational and leadership skills

Experience:

  • Minimum of total 8-10 years relevant working experience from which 4-5 years Managerial  level preferable in the real estate or construction sector.

How to apply

Interested applicants, who fulfill the above requirement, can submit your CV, copies of relevant documents and Application to:  giftrealestatehr2020@gmail.com Use the title of the position as the subject of the email.

Deadline:  09, August. 2022

Fields Of Study

Marketing Management

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