Job Expired
Gift Real Estate
Business
Marketing Management
Addis Ababa
8 years - 10 years
1 Position
2022-08-04
to
2022-08-09
Marketing Management
Full Time
Share
Job Description
Gift Real Estate is looking for qualified applicants for the following open positions.
Job Title:
Customer Service Manager
Job Overview:
Job Type: Full Time
Salary: Company’s Scale
Place of Work: Addis Ababa, Ethiopia
Job Position:
Customer Service Manager
Responsibilities:
responsible for the overall customer service function of the company and for ensuring effective and efficient service delivery, smooth and hassle free end –to- end and one shop service.
Be able to work cross functionally to assist and support the customer in all their dealings and enquiry with the company.
Improve customer service experience, create engaged customers and facilitate organic growth
Take ownership of customers issues and follow problems through to resolution
Set a clear mission and deploy strategies focused towards that mission
Develop service procedures, policies and standards
Keep accurate records and document customer service actions and discussions
Analyze statistics and compile accurate reports
Keep ahead of industry’s developments and apply best practices to areas of improvement
Adhere to and manage the approved budge
Maintain an orderly workflow according to priorities
Qualification:
Education:
MBA/BA degree in Marketing, Management & Economics / BSc or Diploma in Civil Engineering, Architect is Advantageous.
Knowledge of the CRM is an advantage
Customer /people centric attitude
Excellent presentation, negotiation problem solving skills.
Able to work under pressure.
Fluent in both English& Amharic language
Good working Knowledge of MS Office – Word, Power Point, Excel etc…
Result orientation & drive for action.
Team work skills
Experience in basic financial analysis (cost-effectiveness, cost benefit etc.)
Outstanding communication & interpersonal skills
Excellent organizational and leadership skills
Experience:
Minimum of total 8-10 years relevant working experience from which 4-5 years Managerial level preferable in the real estate or construction sector.
Interested applicants, who fulfill the above requirement, can submit your CV, copies of relevant documents and Application to: giftrealestatehr2020@gmail.com Use the title of the position as the subject of the email.
Deadline: 09, August. 2022
Fields Of Study
Marketing Management
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