Job Expired

company-logo

Customer Service Manager

Gift Real Estate

job-description-icon

Business

Marketing Management

Addis Ababa

8 years - 10 years

1 Position

2022-08-04

to

2022-08-09

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Marketing Management

Full Time

Share

Job Description

Gift Real Estate is looking for qualified applicants for the following open positions.

Job Title: 

Customer Service Manager

Job Overview:

Job Type: Full Time

Salary: Company’s Scale

Place of Work: Addis Ababa, Ethiopia

Job Position:

Customer Service Manager

Responsibilities:

  • responsible for the overall customer service function of the company and for ensuring effective and efficient service delivery, smooth and hassle free end –to- end and one shop service.

  • Be able to work cross functionally to assist and support the customer in all their dealings and enquiry with the company.

  • Improve customer service experience, create engaged customers and facilitate organic growth

  • Take ownership of customers issues and follow problems through to resolution

  • Set a clear mission and deploy strategies focused towards that mission

  • Develop service procedures, policies and standards

  • Keep accurate records and document customer service actions and discussions

  • Analyze statistics and compile accurate reports

  • Keep ahead of industry’s developments and apply best practices to areas of improvement

  • Adhere to and manage the approved budge

  • Maintain an orderly workflow according to priorities

Job Requirement:    

Qualification:

Education: 

  • MBA/BA degree in Marketing, Management & Economics / BSc or Diploma in Civil Engineering, Architect is Advantageous.

  • Knowledge of the CRM is an advantage

  • Customer /people centric attitude

  • Excellent presentation, negotiation problem solving skills.

  • Able to work under pressure.

  • Fluent in both English& Amharic language

  • Good working Knowledge of MS Office – Word, Power Point, Excel etc…

  • Result orientation & drive for action.

  • Team work skills

  • Experience in basic financial analysis (cost-effectiveness, cost benefit etc.)

  • Outstanding communication & interpersonal skills

  • Excellent organizational and leadership skills

Experience:

  • Minimum of total 8-10 years relevant working experience from which 4-5 years Managerial  level preferable in the real estate or construction sector.

How to apply

Interested applicants, who fulfill the above requirement, can submit your CV, copies of relevant documents and Application to:  giftrealestatehr2020@gmail.com Use the title of the position as the subject of the email.

Deadline:  09, August. 2022

Fields Of Study

Marketing Management

Related Jobs

1 day left

Jerr PLC

Sales and Distribution Manager

Sales Manager

time-icon

Full Time

5 yrs

1 Position


Master's or Bachelor's Degree in Marketing Management or in a related field of study with relevant work experience, out of which 2/3 year in worked at a managerial level

Addis Ababa

1 day left

Jerr PLC

Marketing and Promotion Manager

Marketing Manager

time-icon

Full Time

5 yrs

1 Position


Master's or Bachelor's Degree in Marketing Management or in a related field of study with relevant work experience, out of which 2/3 of years in worked at a managerial level

Addis Ababa

3 days left

Mekhil Empowerment and Training Plc

Customer Service/Sales Support

Customer Service Officer

time-icon

Full Time

1 yrs

1 Position


Bachelor's Degree in Marketing, Accounting, or in a related Business field of study with relevant work expereince in a customer service role Required Gender: Female Job Type: On-site - Permanent (Full-time) Duties & Responsibilites: - Responding to customer inquiries via phone, email, and live chat. - Assisting clients with their Training journey to ensure their development experiences meet or exceed expectations. - Addressing and resolving customer complaints and issues promptly & following up with customers - Providing detailed information about our products. - Approaching Customers (Leads) and supporting the sales team - Collecting Customer feedback & Collaborating with team members to improve service delivery and customer experience. - Maintaining accurate customer records and transaction details. Required Skills: - Familiarity with Computer software’s

Addis Ababa

3 days left

Mekhil Empowerment and Training Plc

Sales Person/ Sales Representative

Sales Representative

time-icon

Full Time

2 yrs

1 Position


Bachelor's Degree in any field of study with relevant work experience in sales, experience in education or Trainings if not in service industry. Required Gender: Female Job Type: On-site - Permanent (Full-time) Duties & Responsibilites: - Develop and execute sales strategies to meet or exceed sales targets. - Present and demonstrate products/services to potential clients. - Maintain accurate records of sales activities and customer interactions. - Identify potential customers and generate new business opportunities. - Present, promote, and sell products/services using solid arguments to existing and prospective customers. - Perform cost-benefit and needs analysis of existing/potential customers to meet their needs. Required Skills: - Ability to build rapport and manage client relationships with Strong communication skill. - Selling through cold calls, in person, generating and converting leads

Addis Ababa

3 days left

Laguz Trading and Logistics PLC

Marketing & Creative Associate

Marketing Officer

time-icon

Full Time

3 yrs

1 Position


Bachelor’s Degree in Marketing, Communications, Business or in a related field of study with relevant work expereince in marketing Duties & Responsibilites: - Manage and grow our social media accounts - Develop engaging post ideas aligned with our brand’s tone and mission - Design social media content using Canva, PowerPoint, and preferably Adobe tools (Photoshop, Illustrator, Premiere Pro, etc.) - Record and edit videos for promotional or informative use • Maintain consistency with brand identity across all platforms - Ensure all materials reflect company colors, style, and professionalism - Draft and send holiday greetings, announcement emails, email campaigns, and newsletters

Addis Ababa

18 days left

Yimaru Academy

Marketing Strategist

Marketing Specialist

time-icon

Full Time

2 yrs

1 Position


Bachelor’s degree in Marketing, Business, Communications, or in a related field of study with relevant work expereince Duties & Responsibilites: - Yimaru’s physical English school (driving student enrollment). - Manage and grow Yimaru Academy’s presence on Facebook, Instagram, TikTok, LinkedIn, YouTube, and Twitter/X. - Develop and execute lead generation campaigns to attract potential students and app users. - Ensure consistent brand messaging across all marketing channels. - Use analytics tools (Google Analytics, Meta Business Suite, etc.) to track campaign performance. Soft Skills: - Excellent copywriting and communication skills. - Strong organizational and project management abilities. - Ability to work independently and deliver results under deadlines. - Creativity and problem-solving skills. - Certifications (Preferred): - Google Ads or Meta Blueprint certification. - PMP, Six Sigma, or other project management certifications.

Addis Ababa