POSITION SUMMARY

The Receptionist's responsibilities include the greeting of all guests, answering phone calls, assisting guests with questions regarding spa services and products, booking all appointments, checking the guest into the computer system and charging for services performed.

Duties and Responsibilities

• Responsible for welcoming and assisting guests at reception desk of Spa 
• Maintain orderliness at the front desk by arranging documents accordingly and keeping the front desk area clean at all times to avoid rowdiness.
• Attend to all routes of spa bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the spa business running
• Answer telephone calls in a professional manner and provide accurate information to clients.
• Handle and process payments in the Spa
• Responding to requests for help and information
• Perform administrative tasks for the Spa Centre
• Check and maintain safety and first aid equipment daily

Qualification

• Degree/Diploma in Hospitality/Tourism Management, Marketing management or related field
• Minimum 2 years work experience in hotel operation
• Good customer service
• Effective communication skill