Purpose of the Job: - the position holder is responsible to manage effective customer handling and response to all guest and client questions, providing information; handling day-to-day reception duties and support

Duties and Responsibilities

•   Greet all clients with strong customer service and communications skills
•   Record all incoming/outsourcing clients’ information
•   Provide direction to all clients in terms of who to speak to
•   Answer phones and direct all incoming calls to the appropriate party promptly and efficiently.
•   Communicate and handle incoming and outgoing electronic communications
•   Screen incoming emails and distribute them to relevant team members for action or follow-up.
•   Handle department routine correspondence.
•   Order office supplies and necessary equipment as required and distribute when needed;
•   File documents including contracts according to execution numbers and filing protocols;
•   Process invoices and collect the necessary payments as assigned;
•   Ensure all office files are managed according to confidential and internal processes protocol;
•   Draft, review and summarize reports and other official documents;
•   Other tasks assigned by the supervisor

Requirements

Academic qualification

•   Bachelor degree in Office Management and Information System (OMIS)

 Additional qualifications

•   Able to communicate verbally and in written format to all organizational levels
•   Strong knowledge of MS Office, including word, Excel and power point;
•   Ability to work in a team and has excellent communication skill;
•   Has excellent organizational and time management skills;
•   Ability to work in a fast-paced environment;
•   Efficiency in English, both writing and speaking;
•   Self-motivated and result-oriented
•   As the first impression for guests, someone who comes across as positive and can provide     exceptional receptionist service;
•   Preferably with previous experience in the Customer Service industry;

Years of experience: Minimum of 1+ years and prior work/internship service is an added value

Salary: Attractive and Negotiable

Work Place: Addis Ababa

Number of required Position/s: 3 (Three)

Submission:  Interested applicants fulfilling the above requirements can submit their CV and copy of their credentials through our email address job@sariaconsult.com