Job Summary 

As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Office Supervisor is responsible for supervising the activities that create the first impressions of our Guests.

Specifically You will perform the following tasks to the highest standards:

• Supervise Front Desk operations during your assigned shift to a consistently high standard,

• Ensure with your shift leaders and other CSA team have  current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events,

• Advise your shift leaders and other CSA of any special events or VIP Guests in the hotel that day,

• Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work,

• Maximize sales revenues through up-selling and marketing program,

• Manage Guest requests, inquiries, and complaints promptly and completely,

• Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service,

• Ensure close follow up of Guests from Check-in to Check-out

Job Requirements

• BA/BSC Degree in Front office Operation, Hotel Management, Marketing and Related Study,

• Min. of 5 years Front Office experience in the hotel, leisure, and/or retail sector,

• Strong commercial/business awareness and demonstration of sales capabilities,

• Calm, organized work ethic with the ability to prioritize and meet deadlines,

• Excellent supervisory, inter-personal, and communication skills,

• A passion for delivering exceptional levels of Guest service,

• Ability to work under pressure,

• Flexibility to respond to a variety of work situations

How to Apply

All interested and qualified applicants may send updated CV, a cover letter and credentials via: www.ethiojobs.com. Or  can submit in person to the office of Director Human Resource Management

Only short listed applicants will be contacted.

For Further information you can contact through +251115170000