Job Expired
Front Office Supervisor
Hilton Addis Ababa
Hospitality
Hotel Management
Addis Ababa
5 years
1 Position
2022-08-10
to
2022-08-17
Hospitality, Food Service and Tourism Management
Full Time
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Job Description
Job Summary
As a Front Office Supervisor, you will oversee the front office activities between the Guest, the hotel, and the various hotel departments. A Front Office Supervisor is responsible for supervising the activities that create the first impressions of our Guests.
Specifically You will perform the following tasks to the highest standards:
Supervise Front Desk operations during your assigned shift to a consistently high standard,
Ensure with your shift leaders and other CSA team have current knowledge of hotel products, services, pricing and special promotional offers, as well as daily VIP and special events,
Advise your shift leaders and other CSA of any special events or VIP Guests in the hotel that day,
Monitor the appearance, standards, and performance of Team Members with an emphasis on training and team work,
Maximize sales revenues through up-selling and marketing program,
Manage Guest requests, inquiries, and complaints promptly and completely,
Maintain the professional appearance of the Front Desk with a focus on hospitality and Guest service,
Ensure close follow up of Guests from Check-in to Check-out
Job Requirements
BA/BSC Degree in Front office Operation, Hotel Management, Marketing and Related Study,
Min. of 5 years Front Office experience in the hotel, leisure, and/or retail sector,
Strong commercial/business awareness and demonstration of sales capabilities,
Calm, organized work ethic with the ability to prioritize and meet deadlines,
Excellent supervisory, inter-personal, and communication skills,
A passion for delivering exceptional levels of Guest service,
Ability to work under pressure,
Flexibility to respond to a variety of work situations
How to Apply
All interested and qualified applicants may send updated CV, a cover letter and credentials via: www.ethiojobs.com. Or can submit in person to the office of Director Human Resource Management
Only short listed applicants will be contacted.
For Further information you can contact through +251115170000
Fields Of Study
Hospitality, Food Service and Tourism Management
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