About CRS

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding. For nearly 60 years, CRS has taken the lead in responding to natural and man-made disasters affecting Ethiopia's most vulnerable communities. Moving beyond emergency response, CRS' disaster mitigation and recovery projects in drought and flood-prone areas have rebuilt individual and community assets through non-food aid in the form of agriculture, livestock, health, nutrition, and water and sanitation assistance. CRS's humanitarian work in Ethiopia also provides livelihoods support to farmers and entrepreneurs, promotes equality and inclusion, and mitigates the impact of COVID-19.

As part of CRS family, you will join the more than 5000 strong and vibrant individuals working globally to accomplish the mission of CRS. CRS/Ethiopia invites you, the qualified candidate, to apply for the following position.

Job Title:              Information, Communications, and Technology (ICT) Office

Band:                         VII

Required number:     One

Employment Term:     Indefinite Term

Reports To:                   Senior ICT Officer

Country/Location:       CRS Ethiopia/Addis Ababa

Job Summary:

You will coordinate and deliver various ICT and ICT4D (ICT) related services in accordance with established agency ICT policies, procedures, and service standards to support high-quality programs serving the poor and vulnerable. You will provide responsive, professional service and technical support to CRS staff and partners to ensure efficient operation and use of CRS information sharing, communication, and collaboration technologies

Job Responsibilities:

• Deploy, configure, and maintain ICT systems and databases, including networks, servers, and telecommunications. Troubleshoot and address issues to ensure optimal performance.

• Configure and maintain applications and user devices. Provide timely and quality service delivery, technical support, and advice to user requests to ensure proper user access to agency business data and information.

• Maintain inventory of ICT equipment, hardware, and software and ensure adequate supply and functionality, in collaboration with relevant staff, Provide input to budget for ICT related expenses.

• Coordinate relationships with suppliers to facilitate delivery of ICT-related services that meet CRS business requirements and needs.

• Support capacity building initiatives, remotely or on-site, to staff and partners to ensure efficient and consistent adoption and use of ICT applications.

• Prepare statistical reports on ICT-related data and metrics. As needed, implement measures to ensure required standards are met. 

Job Requirements

Typical Background, Experience & Requirements:

Education and Experience

• BA/BSc in relevant field

• 3 years of relevant experience is required

• Desired certifications include Microsoft Certified Solutions Associate or equivalent, Cisco Certified Network Associate or equivalent, Microsoft SharePoint Foundations or equivalent and ITIL Foundation Certified.

• Minimum of three years work experience in a position with similar responsibilities.

• Experience in introduction, design, implementation, and adoption of relevant technology and data management tools.

• Demonstrated capacity in management of network/server software and hardware devices and platforms.

• Grasp of complex network, security, mobile, desktop, server, telephony, backup, application and database technologies.

• Experience with ITSM and systems management tools preferred.

 Personal Skills

• Good relationship management skills. Ability to relate to people at all levels internally and externally with a strong client-service focus.

• Strong communication skills with the ability to communicate technical ideas and concerns in a non-technical manner.

• Strategic, analytical, systems thinking, and problem-solving skills, with capacity to see the big picture, make sound decisions, and offer non-standard solutions.

• Able to maintain confidential information.

• Proactive, resourceful, solutions-oriented and results-oriented.

• Basic understanding of business analysis concepts and best practice.

• Demonstrated experience building ICT capacity with professional staff.

Required/Desired Foreign Language. English Amharic and other local languages

 Travel Required (include percentage of required travel, if applicable)

 Key Working Relationships:

Supervisory: Not applicable

Internal: All CP staff, RIM, members of CRS ICT community, and owners of CRS business systems, specifically HoP, Program Managers, and MEAL officers

External:  CRS partners; Government agencies, NetHope, Peers from other NGOs in the country; and ICT services providers.

Agency-wide Competencies (for all CRS Staff)

These are rooted in the mission, values, and principles of CRS and used by each staff member to fulfill his or her responsibilities and to achieve the desired results.

•       Integrity

•       Continuous Improvement & Innovation

•       Builds Relationships

•       Develops Talent

•       Strategic Mindset

•       Accountability & Stewardship

Disclaimer:  This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.

How to Apply

You should fill the application form through this link:https://form.jotform.com/222282727028556 and attach your up-to-date CV on / before the application deadline August 27, 2022. You will be contacted only if selected for written exam/interview. Phone solicitations will not be accepted. These job opportunities are open to Ethiopian nationals only.

CRS requires its staff to treat all people with dignity and respect and to actively prevent harassment, abuse, exploitation, and human trafficking. 

 ** Qualified women are highly encouraged to apply**

CRS is an Equal Opportunity Employer