Job Expired
Front Office Manager
Hilton Addis Ababa
Hospitality
Hotel Management
Addis Ababa
5 years
1 Position
2022-09-07
to
2022-09-14
Hotel Operation
Full Time
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Job Description
As Front Office Manager, you will oversee the Front Office Team, which is the main connection between the Guest, the hotel, and the various hotel departments. A Front Office Manager is responsible to oversee the entire Front Office Operation to maintain high standards for managing the first impressions of our Guests,
Specifically You will must perform the following tasks to the highest standards:
Evaluate levels of Guest satisfaction and monitor trends, with a focus,
Ensure regular and VIP Guests are recognized and that the Front Office department operates with a sales attitude and promotes the hotel brand's loyalty scheme,
Maximize room occupancy at best rates and use up-selling techniques to promote hotel services and facilities,
Set departmental objectives, work schedules, budgets, policies, and procedures,
Monitor the appearance, standards, and performance of the Front Office Team Members with an emphasis on training and teamwork,
Maintain good communication and working relationships with all hotel departments,
Monitor staffing levels to meet cover business demands,
Manage staff performance issues in compliance with company policies and procedures,
Recruit, manage, train and develop the Front Office team,
Comply with hotel security, fire regulations and all health and safety legislation
Job Requirements
B.A. degree in Hotel Management or equivalent
minimum of 5 years of Front Office Supervision experience in the hotel, leisure, and/or retail sector
High level of IT proficiency, Knowledge of Opera,
High level of commercial awareness and sales capabilities,
Experience of managing people and developing people,
Previous experience of managing a department and Profit and Loss account
How to Apply
All interested and qualified applicants may send updated CV, a cover letter and credentials via: CLICK HERE Or can submit in person to the office of Director Human Resource Management
Only short listed applicants will be contacted.
For Further information you can contact through 251115170000
Fields Of Study
Hotel Operation
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