Branch Relationship Officer -For Branches Under Adama District Office

Job Summary

The Branch Relationship Officer will be responsible for achieving business growth for Retail & MSME/ IFB Banking by providing quality relationship management to new and existing customers at assigned branch. This will entail sustaining customer satisfaction so as to retain existing and potential customers thereby generating additional business through cross-sell opportunities

Job Requirements

Academic & Professional Qualification

·         Bachelor Degree in business administration, banking, finance, management or related fields.

·         Trainings and courses in banking operations (IFB, domestic, credit and international banking operations)

Experience

·         Minimum of four (4) years successful experience in banking or customer contact role

Required Behavioral Competency

·         Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.

·         Creativity and innovation skills.

·         Action oriented.

·         Quality focus and attention to detail.

·         Professionalism and integrity in line with Dashen Bank values.

·         Good oral and written communication skills.

·         Critical and analytical thinking and problem solving skills.

·         Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

·         Good customer relationship management skills (internal and external customers)

·         Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.

Required Behavioral Competency

·         Business development skills to effectively segment the target market, gather market intelligence and identify opportunities for the Bank to sell its products.

·         Commercial awareness to understand and apply commercial and financial principles to business thinking.

·         Strong networking skills to establish mutually beneficial relationships with other business people and potential clients and customers in order to grow business.

·         Relationship Management skills to effectively perform Relationship Management activities/tasks in a manner that consistently achieves high quality standards.

·         Knowledge of Interest Free Banking (IFB) operations, IFB Deposit & Investment/financing products.

·         Knowledge of IFB mode of finance/investments and associated risks.

·         Knowledge of Shari’ah principles pertaining to IFB business

Language Ability: -

·         Ability to communicate in local languages is an added advantage.

Female applicants are highly encouraged to apply.

Place of Work: -

• For Adama Cluster (Adama, Dera, Olenchiti, Modjo, Bishoftu, Koka, Alemtena, Meki, Doni).

• For Arerti Cluster (Arerti, Balchi, Ejere, Metebila).

• For Assela Cluster (Assela, Eteya, Kersa, Huruta, Sagure,  Ogolcho).

• For Bekoji Cluster (Bekoji, Assasa, Adaba, Dodola, Siltana, Gobesa, Meraro).

• For Arsi Robe Cluster (Arsi Robe, Ticho, Adele, Diksis, Gesgar).

• For Awash Sebat Kilo Cluster (Metehara, Awash sebat kilo, Awash Ariba, Mieso, Gewane).

• For Abomsa Cluster (Abomsa, Bole Nura Era, Abajema, Aseko, Chole, Gololcha).

How to Apply

1. Interested and qualified applicants should state the cluster they want to work and apply through  THIS LINK

2.   Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.

3.   Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV).

3. Login to ethiojobs vacancy application website and attach the scanned documents in PDF format (*mandatory) through THIS LINK

NB. *Applicants who do not have ethiojobs account need to register using personal email account,

      *CV‘s shall not be more than 3 pages and saved in PDF format (mandatory)

*Applicants should clearly indicate the cluster they want to apply in their CV/ on the forms link.

NB: - Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse