Case managers work to facilitate patient care by assessing patient needs, evaluating treatment options, creating treatment plans, coordinating care, and gauging progress. Oftentimes case managers work with physicians, social workers, families, and human services providers.

The Danish Refugee Council (DRC), an international non-governmental organization (NGO), has been providing relief and development services in the Horn of Africa since 1997. DRC promotes and supports solutions to the problems faced by refugees, internally displaced people (IDPs), and migrants. The organization has offices across the region, and has been operational in Ethiopia since 2009.  With funding from bilateral and multilateral donors, DRC is currently implementing a range of activities across Ethiopia, including WASH and shelter provision, child and youth protection, Gender based violence response, awareness-raising of migration risks, protection monitoring of migration routes, and livelihoods support for returning migrants or those at-risk of migration.

OVERALL PURPOSE OF THE ROLE: 

Under the supervision and guidance of the Protection Team Leader and the Protection Project Manager, the protection officer will be directly responsible for implementation of protection activities within their area of responsibility. The protection officer will be responsible for delivering quality protection interventions, in line with protection minimum standards and DRC Ethiopia’s protection strategy. In addition, the protection officer will be responsible for ensuring adherence to all DRC’s policies and donor requirements, including procurement, finance, HR, and M&E. The protection officer will also contribute to timely reporting, both internal and external, and proper protection information management policies. 

The Community-based Protection Officer will be responsible for establishing and supporting community-protection groups, including the development of community protection analysis to understand context-specific protection risks and appropriate solutions. The CBP Officer will further support community groups in developing and implementing community driven initiatives to address the identified protection risks, provide technical support, and monitor the implementation and impact of the initiatives. The CBP Officer is also expected to work in close coordination with the protection monitoring team to strengthen DRC’s protection analysis and community engagement.

RESPONSIBILITIES 

Programming & Operations

• Implement assigned case management activities in line with international standards, best practices and DRC protection monitoring guidelines

• Conduct identification, assessment, planning, intervention, and follow-up for professional case management in support of vulnerable beneficiaries.

• Carry out protection activities according to work plan and allocated budget in accordance with protection standards and the guidance of the protection team leader; 

• Ensure the adherence to ethical data collection and data protection and data sharing protocols throughout protection activities;

• Support provision of regular updates on project implementation, including weekly reports, monthly PIM products, and M&E reporting, including early identification of any challenges or barriers to implementation;

• The role holder is responsible to identify, and respond to the needs of the direct beneficiaries, coordinate and collaborate with fellow staffs, other agencies including government bodies working in the area;

• Carry out any additional protection activities as assigned from the protection team leader and protection manger; 

Reporting 

• Prepare and submit regular progress report on protection activities to protection team leader;  

• Ensure that project activities are properly documented and reported;

• Follow all PIM policies to ensure timely reporting and data protection protocols; 

Job Requirements

• Bachelor Degree in law, social work, social science or other relevant field with relevant work experience

• 2 years’ experience in an entry to mid-level position in humanitarian protection or relevant social service field; 

• Experience in Somali region is strongly preferred;

• Experience in direct implementation of protection activities, and case management relevant to the AoR for the position; 

• Proven record of case management, community engagement and consultation, such as assessments, trainings, workshops, or awareness sessions

• Technical understanding of core protection concepts, prevention and response strategies in line with best practices and ethical data collection and data protection protocols; 

• Experience in identifying and responding to needs of particular vulnerable individuals of people of concern based on protection risks, age, gender, and diversity analysis, and/ or other criteria; 

• Strong planning, organizational, analytical and problem-solving skills with the ability to work both independently and within a team; 

• Integrity, strong work ethic, and ability to consistently meet deadlines under pressure; 

• Commitment to learning and implementing organizational policies and procedures; 

• Full proficiency in Microsoft Office, including Word and Excel; proficiency in Kobo and other data collection/analysis tools desirable

• Excellent proficiency in written and spoken English and Amharic required; 

• Proficiency in local languages preferred

• All DRC roles require the post-holder to master DRC’s core competencies: 

• Striving for excellence: Focusing on reaching results while ensuring efficient processes. 

• Collaborating: Involving relevant parties and encouraging feedback. 

• Taking the lead: Taking ownership and initiative while aiming for innovation. 

• Communicating: Listening and speaking effectively and honestly. 

• Demonstrating integrity: Acting in line with DRC's vision and values

How to Apply

Apply using This link 
Gender Equality: DRC is committed to achieving gender parity in staffing at all levels. In light of this, women candidates are particularly encouraged to apply to bridge the gender gap.
Equal Opportunities: DRC is an equal opportunity employer. We value diversity and we are committed to creating an inclusive environment based on mutual respect for all employees. We do not discriminate on the basis of age, sex, disability status, religion, ethnic origin, colour, race, marital status or other protected characteristics
We encourage only qualified Ethiopian Nationals to apply. DRC considers all applicants based on merit.