Job Expired
Customer Service Representative (Re-Advertised)
Multichoice Ethiopia Plc
Hospitality
Customer Service Management
Addis Ababa
0 years
1 Position
2022-10-18
to
2022-10-23
Business Administration and Management
Marketing Management
Full Time
Share
Job Description
Purpose of the Position:
To manage subscribers (inbound), addressing their issues proactively and minimizing churn.
Quality Assurance
Maintain at least 90% QA scores at all times
Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
Ensure first call resolution at every customer contact – reducing return call
Customer Education
Sells additional services by recognizing opportunities to up-sell accounts; explaining new features
Ensure customer education on alternative contact options
Explain the payment options and process mechanism
Make recommendations on upgrades, features, rate plans and accessories as per the requirement of the customer
Offers discounts or special deals as needed and within pre-established limits
Job Requirements
The incumbent is required to have the following technical competencies:
§ Product/service knowledge
§ Accounts understanding
§ Market/customer knowledge
§ Technical knowledge
Governance and Compliance
Behavioral Competencies
§ Service orientation
§ Empathy
§ Observation
§ Perseverance
Initiative
How to Apply
Register using the following LINK
Fields Of Study
Business Administration and Management
Marketing Management
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