Customer Service Officer (Maker)-IFB is responsible to make front office customer service at the branch. S/he will handle account maintenance, payment and collection transactions and respond to customer enquiries, handle cash and non-cash transactions and all customer requests at the branch.

Job Requirements

• Academic & Professional Qualification

  • Bachelor Degree in a Business Marketing Management, Accounting and Finance, Management, Economics, Business Administration, Information Technology or related fields  with relevant work experience

  • Basic understanding on Interest Free/ Islamic finance principles/ Sheria law supported by Diploma or Certificate in Interest Free Banking shall be given priority.                                                                                                                                            

  • Zero (0) year of experience

  • Not more than 25 years of age (for external applicants)

• Behavioral Competency

  • Good oral and written communication skills   

  • Good customer relationship management skills (internal and external customers).         

  • Professionalism and integrity in line with Dashen Bank values.                                                                                                                                                                                                                                                                                                                                         

  • Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.

  • Quality focus and attention to detail.     

  • Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.    

  • Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.  

  • Critical and analytical thinking and problem solving skills.

  • Action oriented.  

  • Creativity and innovation skills.                                                                                                                                                                                  Required Technical Competency

  • Understands the basic mechanisms of general financial products and services.

  • Good knowledge of Bank’s accounting and procedures.    

  • Understanding of Interest Free Banking Business products, cutomer nature and related risks.  

  • Understanding of relevant Shari’ah requirements applicable to Islamic financial business    

  • Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.  

• Excellent command of Microsoft Office applications and good command of the core banking system.                  

How to Apply

Apply using THIS LINK

Female applicants are highly encouraged to apply

NB: Not more than 25 years of age (for external applicants)