Job Expired

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Customer Service Manager Grade I

Dashen Bank

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Finance

Accounting

Goha Tsion

6 years

1 Position

2022-10-28

to

2022-11-03

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Accounting

Business Administration

Management

Economics

Full Time

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Job Description

The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officers (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.

Job Requirements

Academic & Professional Qualification

  • Bachelor's degree in a business related field e.g. accounting, management, economics, business administration

Experience

  • Minimum of Six (6) years  banking experience

Behavioral Competency

  • Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.

  • Creativity and innovation skill

  • Action oriented

  • Quality focus and attention to detail

  • Professionalism and integrity in line with Dashen Bank Values

  • Good oral and written communication skills

  • Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

  • Good customer relationship management skill (internal & external)

  • Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.

Required Technical Competency

  • Understands the basic mechanisms of general financial products and services.

  • Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.

  • Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.

  • Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.

  • Project management skills

How to Apply

Register using the following LINK and submit your relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications which are stated on the application form/CV) in PDF format using this LINK

Note: Female applicants are highly encouraged to apply!

Fields Of Study

Accounting

Business Administration

Management

Economics

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