OBJECTIVES OF THE POSITION:

 Under the responsibility of the Program Director, the Operations Manager for Tigray contributes within the area where he/she is based to the implementation of the mandate and the 10-year strategy of Humanity & Inclusion. He/she ensures optimal quality and impact of the projects implemented in the area, through a delegation system with appropriate control mechanisms. He/she shares with all HI managers the responsibility of a sound management and successful functioning of the global organization, through paradigm changes.

Specifically, the Operations Manager Northern Ethiopia will ensure quality continuation of HI interventions after a stand-by period in a very volatile context, with significant access and security issues. His/her objectives include project implementation in complex setting, external liaison, fundraising, project proposal development, project launch (operations, log, HR, etc.)

 MAIN TASKS

The Operations Manager is responsible for developing and implementing, in the area where he/she is based, the projects part of the Program operational strategy. It includes project and proposal development, in line with the operational strategy. Crucially, the Operations Manager will ensure uptake of activities after a stand-by of operations due to security and access issues.

He/she contributes to monitor and analyses context developments in his/her geographical area, in order to identify operational risks and opportunities, and proposes actions to his/her line management. Especially, the Operations Manager Northern Ethiopia will ensure regular update of risk & access analysis in order to develop and update adequate mitigation measures/strategy in collaboration with the liaison officer

He/she ensures relevant and active external liaison with external stakeholders, including donors, INGOs, NGOs, local organization, coordination platforms, clusters, etc. promoting HI mandate and string partnership opportunities

Under the guidance of his/her line management and in very close collaboration with relevant departments (most especially Technical Unit, Shared Services, MEAL), he/she ensure sound implementation of current projects and launches any new project in compliance with HI policies and frameworks (in particular HI Project Monitoring & Evaluation policy), and the respect of contractual obligations towards donors.

  MISSIONS

 Mission 1: Management

• Manager as a role model: embody HI's values on a daily basis, and be a role model.

• Manager as a coach for meaning: understand the strategy, make it explicit, translate it into operational objectives for his or her team, lead the necessary changes. Give meaning to each management action. Encourage inter and intra departmental exchanges of practice. Encourage innovation and risk-taking.

• Operational manager: organize the operational management of his or her team, structure the work around identified processes, steer performance and facilitate the resolution of problems.

• First HR & Coach: contribute to the development of his or her staff, creating the conditions for their commitment, professionalism and attachment to HI. Ensure compliance with the code of conduct and institutional policies, the mindset and expected individual and collective behavior.

Mission 2: Strategy and steering

Responsibility 1: Contribute to the development of the programme operational strategy, and to its implementation and annual monitoring

• Contribute to the process of elaborating the Startup of the programme and steer the operational aspects of the Startup

• At least once a year, contribute, with his/her portfolio of projects and data, to the annual monitoring of the Startup and to the following year’s programme planning (support missions and evaluations).

• In the event of a crisis/emergency, implement the framework and set-up decided by the HI Operations Director.

• Take part in the programme steering committee led by his/her line manager where required.

Responsibility 2: Implement the project part of the Programme’s Operational Strategy

• Size and plan necessary resources, recruit the project managers (ensuring a fit between skills and the projects’ challenges and ambitions), developing and monitoring their skills development plan, in connection with the corresponding jobs and with HR.

• Where relevant, develop regular contact with current and potential donors at field level and liaise with their line manager to check coherence with institutional programming and fundraising strategy.

• Within the operational framework defined in the Startup, identify and transform funding opportunities in the area of assignment. Undertake (or contribute to) the design and drafting of new projects, and institutional fundraising for major multi-country projects, based on the decisions taken by the Authority regarding the opportunities.

• In conjunction with the Technical Unit, identify, develop, and ensure the management and progression of local partnerships and/or consortia with CSOs, NGOs, institutions, companies; on technical priorities or important topics in the area and going beyond the project timeframe.

Responsibility 3: Contribute to organizational transformation, particularly through changes to managerial practices, continuous improvement, and contribute to the improvement of working processes

 Mission 3: Standards and expertise

Ensure deployment and compliance with HI global frameworks, institutional policies and standards

These include: the mandatory reference frameworks (such as HI Mission & Values or HI Theory of Change: Access to services), all HI's institutional policies (Security / Code of Conduct and Safeguarding / Anti-fraud, bribery and corruption / PME and Project Quality Framework / Age-Gender-Disability), all institutional directives and processes; delegation thresholds; security levels.

 Mission 4: Operational implementation

Responsibility 1: Ensure the sound management and monitoring of projects under his/her responsibility

• In conjunction with the Technical Unit and the MEAL Unit, ensure that HI quality standards (including technical standards) are applied in the projects, and monitor the implementation of recommendations from support missions, evaluations and audits.

• Ensure compliance with project donors’ rules and adherence to contractual commitments: consolidation, oversight and reporting to his/her line manager operational and organizational information in his/her area (dashboards, corrective action, use of own funds, beneficiary data, etc.)

• In relation with the concerned departments, deploy all appropriate tools to enable projects monitoring (operational, financial, logistics, human resources and technical monitoring) respecting HI and donors’ financial framework and in compliance with HI’s policies and frameworks.

• Undertake expenditure and manage the project activity-specific budget lines according to the delegation he/she received based on the programme signature delegation table

• Facilitate audits (operational, financial and organizational), and ensure that their recommendations are implemented in their area of responsibility.

Responsibility 2: Keeping both potential opportunities and risks in mind, contribute to the monitoring and analysis done by the line manager, and propose mitigation measures where relevant

• In conjunction with the line manager, implement analysis and monitoring of risks & opportunities related to HI’s presence and activities; implement risk mitigation actions at his/her level; and ensure the implementation of a humanitarian watch and (when decided by the Regional Director) of an emergency preparedness plan in the area.

Responsibility 3: Develop HI’s external influence (forums, operational and strategic alliances, etc) and the external representation of the organization (events, media) in his/her area of responsibility.

• May represent HI to the local, national, traditional, political, military and diplomatic authorities and bodies; and international organizations and humanitarian mechanisms and coordination bodies.

• As part of his/her role, convey HI’s global advocacy messages to all the relevant external partners.

Responsibility 4: Coordinate the teams in his/her area

• Facilitate coordination meetings between his/her direct team of project managers and the support services located in the area when necessary.

• Follow up teams in his/her area in conjunction with their direct managers.

• Ensure that project managers and the support teams (shared and technical services, in particular) work well together in order to facilitate project implementation in the country; conduct regular project reviews with the project managers and relevant departments.

Responsibility 5: Support the Director/Country Manager in monitoring security in their area and ensure adequate resources according to the context

• Monitor and analyze the security context in his/her area of responsibility on a regular basis (if required).

• In tandem with the Director, take the decision to deploy or withdraw teams from sensitive areas.

• Report all incidents directly to the Director.

• Develop a network of contacts with security staff from fellow NGOs, represent HI in access, security and safety meetings (at the request of the Director).

• Provide feedback and give advice about security risks, as well as on the existence and use of security management resources, such as SOPS, and project proposals.

• Working with the Director and Senior Management Team, update the security and contingency plans as and when the context develops.

• Support the Director on exploratory mission assessments, identification of guesthouses, and the opening of new areas.

• Assist the Director in raising the awareness of HI staff (national and international) about security risks and ensuring that security documents are understood and implemented.

 Mission 5: Emergency Preparedness and Response

• Lead the emergency preparedness actions in his/her department and, in the event of an emergency, reorganize the priorities of his/her team according to the humanitarian priority, in order to ensure a quick and efficient response by H

Job Requirements

Qualification(s):

• Master’s Degree in public health, project management or a related fields with relevant work experience

• 4 years of professional experience in project management in emergency setting with an INGO

 Skills (knowledge, abilities required for the position, refer to skills repository document):

• Practices on training design, planning and roll-out

• Project planning, monitoring, coordination, reporting and processes experience

• Practices on change management and operational partnerships

• Pack Office

• Command of English

• Transversal knowledge of MEAL (including data management), finance, risk management and networking

• Being capable of helping team members to progress: developing his/her staff ‘s ability to work autonomously

• Knowing how to position oneself so things can move forward

• Knowing how to simplify and prioritise

• Personal qualities:

• Very good organization and coordination skills, flexibility and adaptability

• Autonomy, diplomacy, rigour.

• Capacity to mobilize partners

• Multicultural awareness

How to Apply

Apply using THIS LINK

Please clearly state the position you apply in the subject line of your email otherwise rejected automatically.  Only short listed candidates will be contacted for exam/interview no phone calls please.

We’re committed to safeguarding and promoting child protection and expect all staff and volunteers to share this commitment. This position involves working with beneficiaries and is subject to strict safer recruitment checks. The successful candidate will be required to complete a police check and sign self-declaration form to help us verify your suitability to work with children including checks with past employers.

Humanity & Inclusion is an equal opportunity employer and particularly welcomes women and persons with disabilities to apply.