Senior System Administrator ensures the high availability, stability, security, and consistency of servers and storages, as well as datacenter facility of the Bank. The Senior System Administrator is responsible for administering IDC Application, troubleshooting problems, managing business user’s requirements and providing technical support across the bank.

Main Duties & Responsibilities 

1. Manage, configure and troubleshoot servers and storage as per the requirement of the solutions to be deployed.

2. Configure IDC system based on the vendor’s software configuration guideline and technical specifications

3. Diagnose and troubleshoot technical issues related to software, hardware and networks

4. Supervise the Operations team for system efficiency and effectiveness 

5. Train new system users and set up their accounts based on the applicable guidelines of the Bank 

6. Monitor the performance of servers, software and hardware. 

7. Ensure the smooth deployment of new patches and applications Update technical documentation whenever there is system change 

8. Provide user training aiming at end user empowerment 

9. Control user account on iDC like create new user, enable, disable and unlock, etc

10. Provide system Support on Daily basis for staff and troubleshoot if any problem 

11. Acquire competency required to provide support to users of systems 

12. Coordinate and manage iDC vendor support management, review support performance and give recommendations for improvement

13. Follow up scheduled and daily backups and keep track of backups as per the retention policy

14. Responsible for iDC UAT and Test environments maintenance & support

15. Manage, analyze, test and implement system core updates and patches suggested by the vendor based on UAT test results and approval decisions of the Bank 

16. Train other team members, support staffs and end users on iDC basic and advanced operations

17. Ensure the Execution of the data archiving on iDC timely 

18. Trouble shoots problems reported by support staffs and branches and other end users;

19. Performs other related activities as might be given to him from time to time by his immediate supervisor. 

Job Requirements

Qualifications and Experience 
1. Education and training 

• BSc/MSc in Computer Science, Information Systems, Software Engineering or related fields of studies.

2. Experience 

•5 years related experience out of which 3 years as system administrator in Bank or financial institution

3. Technical and Behavioral competencies

• Ability to Learn New Software and Hardware

• Active Listening

• Adaptability

• Analysis of Technical Issues

• Team player

• Assessing End Users Support Needs 

• Attention to Detail

How to Apply

Register using the following LINK

For further information contact Tel. 0115260795