The System Administrator ensures the high availability, stability, security and consistency of core applications of the bank technically and functionally. The coordination with the Seniors, the System Administrator is responsible for administering iDC Application, troubleshooting problems, managing business user’s requirements and providing technical support across the bank.

Main Duties & Responsibilities 

• Configure iDC system based on the vendor’s software configuration guideline and technical specifications

• Diagnose and troubleshoot technical issues related to software, hardware and networks

• Supervise the Operations team for system efficiency and effectiveness 

• Train new system users and set up their accounts based on the applicable guidelines of the Bank 

• Monitor the performance of servers, software and hardware. 

• Ensure the smooth deployment of new patches and applications Update technical documentation whenever there is system change 

• Provide user training aiming at end user empowerment 

• Control user account on iDC like create new user, enable, disable and unlock, etc

• Provide system Support on Daily basis for staff and troubleshoot if any problem 

• Acquire competency required to provide support to users of systems 

• Coordinate and manage iDC vendor support management, review support performance and give recommendations for improvement

• Follow up scheduled and daily backups and keep track of backups as per the retention policy

• Responsible for iDC UAT and Test environments maintenance & support

• Manage, analyze, test and implement system core updates and patches suggested by the vendor based on UAT test results and approval decisions of the Bank 

• Train other team members, support staffs and end users on iDC basic and advanced operations

• Ensure the Execution of the data archiving on iDC timely 

• Trouble shoots problems reported by support staffs and branches and other end users;

• Performs other related activities as might be given to him from time to time by his immediate supervisor. 

Job Requirements

Qualifications and Experience 

Education and training 

• BSc/MSc in Computer Science, Information Systems, Software Engineering or related fields of studies.

Experience 

• 3 years related experience out of which 2 years as Junior system administrator in Bank or financial institution

Technical and Behavioral competencies

• Ability to Learn New Software and Hardware

• Active Listening

• Adaptability

• Analysis of Technical Issues

• Team player

• Assessing End Users Support Needs 

• Attention to Detail

How to Apply

Register using the following LINK For further information contact Tel.+251115260795