The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officers (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.

Job Requirements

Academic & Professional Qualification

• Bachelor's degree in a business-related field e.g. accounting, management, economics, business administration

Experience

• Minimum of Six (6) years of banking experience

Required Behavioral & Leadership Competency

• Interpersonal and cross-cultural skills, including the ability to build a collaborative relationship with sensitivity to diversity/inclusion.

• Creativity and innovation skill

• Action oriented

• Quality focus and attention to detail

• Professionalism and integrity in line with Dashen Bank Values

• Good oral and written communication skills

• Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

• Good customer relationship management skill (internal & external)

• Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.

Required Technical Competency

• Understands the basic mechanisms of general financial products and services.

•  Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.

•  Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.

•  Ability to respond to basic client enquiries and instructions and the capability of advising and resolving most issues and requests.

•  Project management skills

Language Ability: -

• Ability to communicate in local languages is an added advantage.

How to Apply

Register using the following LINK and submit all relevant credentials educational qualifications, work experience licenses, and certifications via: THIS LINK

DB/ Vacancy- 0265/22

Note: CV‘s shall not be more than 3 pages and saved in PDF format (mandatory)