DB/ Vacancy- 0263/22

The Customer Service Manager will support the Branch Manager in coordinating all activities of Customer Service Officers (Maker/Checkers) and Senior Customer Service Officer (Cash/Accounts) within the Branch and ensure operational excellence to deliver exemplary services for high customer satisfaction levels, supporting the Bank’s growth.

Job Requirements

Academic & Professional Qualification

• Bachelor degree in Accounting, Management, Economics, Business Administration or related fields

Experience

• 6 years in banking experience

Required Behavioral & Leadership Competency

• Interpersonal and cross cultural skills, including ability to build collaborative relationship with sensitivity to diversity/inclusion.

• Creativity and innovation skill

• Action oriented

• Quality focus and attention to detail

• Professionalism and integrity in line with Dashen Bank Values

• Good oral and written communication skills

• Personal motivation drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

• Good customer relationship management skill (internal & external)

• Risk awareness and focus-demonstrates understanding of risk management practice, standards and regulatory requirements.

Required Technical Competency

• Understands the basic mechanisms of general financial products and services.

•  Knowledge and experience in modern service delivery practices in medium to large banks to provide guidance on quality improvements and operational changes.

•  Good knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.

•  Ability to respond to basic client enquirers and instructions and the capability of advising and resolving most issues and requests.

•  Project management skills

• Language Ability: -

  • Ability to communicate in local languages is an added advantage.

How to Apply

Apply using THIS LINK

NB. Female Applicants are highly encouraged to Apply

Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.