Purpose of the Job: The Quality Assurance Manager is responsible to assist organizations to formulate quality standards and regulations for employees and for the service rendered. He/she will be accountable for identifying inspection procedures and analyzing gathered data and planning accordingly to improve the quality of service. 

Key Responsibilities:

• Ensure all the legal standards are met and review thoroughly the existing policies and standards;

• Training, motivating, coaching, and correcting employees to ensure that standards are met;

• Review processes in order to ensure that they align with current trends;

• Assure the reliability and consistency of production and service delivery by checking processes and final output;

• Work with cross-functional teams to ensure that Products & services meet or exceed customer expectations;

• Investigate root causes of defects and recommend solutions to prevent a recurrence

• Plan, conduct, and monitor the test, and inspect the products to ensure their quality;

• Regularly analyze quality data and suggest actions to improve quality standards;

• Monitor trends in customer complaints and feedback to identify areas for improvement;

• Prepare detailed reports on quality assurance metrics, findings, and recommendations;

• Make documentation of internal audits and quality assurance activities all the time;

• Identify opportunities for process improvements and make recommendations to management;

• Handle customer inquiries and complaints related to quality issues.

Requirements

Academic qualification

• BA in Hotel and Tourism Management

 Additional qualifications

• Strong Coordinating and leadership skills;

• Ability to undertake various tasks;

• Excellent time management abilities;

• Detail-oriented and commitment to customer service;

• Good communication and negotiation skills;

• Strong planning and organizational skills;

Years of experience: Minimum of 3+ years of experience in a managerial role;

Salary: Negotiable

Work Place: Adama & Ziway

Mode of Employment: Permanent/Full time

Required Number: 2 (Two)

How to Apply

Interested applicants fulfilling the above requirements can submit their CV and copy of their credentials through our email address job@sariaconsult.com

Note: Don’t forget to write the position you are applying for in the subject line!