Mora Heights is a medium size hotel located on the hilltops of Arbaminch overlooking the dense forest of Nechsar National Park and bordered by both Chamo and Abaya lakes. The hotel is known for its neat accommodation, outstanding customer service and breathtaking views. Given the volume and magnitude of market flourishing in the town along with the possibility of the return of international tourism, the hotel is decided to reinstate its suspended managerial position for the past few years. We, therefore, are looking for a young and passionate hotel manager capable of leading, promoting, administering and supervising the day-to-day performance of a highly competitive service industry and transform it to the next level.

Position: Hotel Manager

Place of Employment: Arbaminch

Terms of employment: Permanent

Duties and Responsibilities

·        Analyze sales figures to prepare annual plan

·        Planning and organizing accommodation, catering and other services;

·        Devise marketing and revenue management strategies;

·        Setting and achieving sales and profit targets;

·        Recruiting, training and monitoring staff;

·        Plan, implement and manage overall hotel daily operations;

·        Greet all clients with strong customer service and communications skills;

·        Handling customer inquiries, complaints and queries in a professional manner;

·        Ensure clients are well informed about our service and respective fees;

·        Partake in financial activities including establishing room rates, setting budgets, and assigning funds to departments;

·        Ensure daily sales amount is reconciled against sales summary;

·        Promote a culture that reflects the organization’s values, encourages good performance, and rewards productivity;

·        Supervising maintenance, supplies, renovations and furnishings;

·         Carrying out inspections of property and services;

·        Ensuring compliance with licensing laws, health and safety and other statutory regulations.

·        Be much more hands-on and get involved in the day-to-day running of the hotel such as booking reservations, serving meals whenever the need arises;

·        Be totally committed to function in an environment working in which can be exacting and demanding, with erratic, unsocial hours and constant pressures.

·        Dress formal and elegant, remain diplomatic, polite and patient at all times.

·        Monitor employee performance and conduct regular evaluations to help improve customer service;

·        Prepare and communicate weekly, monthly, quarter and annual reports

·        Perform other tasks assigned by the Supervisor

Job Requirement

Academic qualification

•        BA Degree in Hotel Management, Customer management or other related fields;

• At least 2 years’ experience within the hotel industry in Hotel Management.

Salary: Negotiable

Additional qualifications

•         Excellent organizational and communication skills

•        Proficient in both Spoken and Written English and Amharic

•         Knowledge of MS Office, including sales software;

•        Self-motivated and sales-oriented personality;

•        Experience with hotel operation systems;

•      Working knowledge of hotel management software

How to Apply

Interested applicants may send their cover letter, CV and relevant credentials via moraheightshotel@gmail.com  Successful candidates would be contacted for a written and interview exam.