Supply Chain Officer will oversee customer service activities. S/he ensures that requests are handled efficiently and effectively to meet customer needs. S/he also makes information available to stakeholders and is responsible for the development, performance, and maintenance of the customer service activities

GENERAL DUTIES

• Understands and adheres to the 7 Fundamental Principles of the Red Cross/Red Crescent Movement;

• Understands and adheres to the ICRC Code of Conduct;

• Understands the three components of the Red Cross/Red Crescent Movement;

• Respects and observes staff regulations and security rules at all times;

• Represents the ICRC in a professional manner at all times;

• Develops and maintains a pleasant and conducive working environment with colleagues and line managers;

• Performs all duties with the highest level of confidentiality in the interest of the employees and the ICRC;

• May be asked to perform duties and tasks not covered in this job description as well as to provide support to other departments when necessary.

TASKS AND RESPONSIBILITIES

• Works closely with Supply Chain Officers (SCOs) To ensure the timely and precise management of end-to-end order fulfilment process;

• Ensures that order management is done in a transparent and accountable manner and that procedures are effectively applied;

• Promotes and enforces a close collaboration between Supply Chain Officers and Purchasers to ensure sourcing of items and backorders is done in an efficient manner, and in accordance with customer requirements;

• Assures customers that all inquiries, requests and complaints are taken seriously and treated as quickly and efficiently as possible;

• Oversees management of critical stock issues, shipping conflicts, special requests from customers and product transitions to deliver orders On-Time and In Full (OTIF);

• Prioritizes weekly item picking and dispatch activities in collaboration with Supply Chain Officers and Warehouse Supervisors;

• Promotes forward planning by sharing information with Warehouse team on upcoming orders and priorities;

• Ensures that the STM database is properly used by requesters, maintained, updated with all correspondence, and filed and closed on a timely basis;

• Monitors and manages dispatch lead-time for each destination by providing quarterly analysis;

• Routinely reviews OTIF dashboard results, identify issues and implements corrective actions;

• Understands and supervises the Performance Management & Development (PMD) activities for employees under their supervision.

Job Requirements

• University degree or technical degree in Supply Chain, Logistics, Operations Management, Administration or its equivalent from a recognized institution;

• Minimum of 5 years’ work experience in a similar field;

• Advanced computer skills (Word, Excel, PowerPoint), with ERP software working experience;

• Excellent command of written and spoken English and the local working language;

• Experience in an international organization or NGO is an asset;

• High organizational and analytical skills;

• Independent with a strong sense of responsibility and initiative;

• Able to work efficiently under pressure with minimum supervision;

• Good team leadership skills and supervision experience is an asset;

How to Apply

Register using the following LINK then submit your CV and cover letter using the following LINK

Note: Women applicants and persons with disabilities are highly encouraged to apply.