The Retail & MSME IFB- Relationship Officer will be responsible for achieving business growth for MSME IFB Banking by providing quality relationship management to new and existing customers. This will entail sustaining customer satisfaction so as to retain existing and potential customers thereby generating additional business through cross-sell opportunities.

Job Requirements

Academic & Professional Qualification

• Bachelor's degree in business administration, banking, finance, the management or related fields.

• Relevant training and courses in banking operations (domestic, credit, and international banking operations).

Experience

• Minimum of Five (5) years of successful experience in banking or customer Service.

Behavioral Competency

• Strong interpersonal skills and ability to relate and work with multicultural teams.

• Creativity and innovation skills.

• Action oriented.

• Quality focus and attention to detail.

• Professionalism and integrity in line with Dashen Bank values.

• Strong oral and written communication skills.

• Critical and analytical thinking and problem solving skills.

• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

• Good customer relationship management skills (internal and external customers).

• Risk awareness and focus - demonstrate understanding of risk management practices, standards and regulatory requirements.

Required Technical Competency

• Business development skills to effectively segment the target market, gather market intelligence and identify opportunities for the Bank to sell its products.

• Commercial awareness to understand and apply commercial and financial principles to business thinking.

• Strong networking skills to establish mutually beneficial relationships with other business people and potential clients and customers in order to grow business.

• Relationship Management skills to effectively perform Relationship Management activities/tasks in a manner that consistently achieves high quality standards.

• Knowledge of SME Banking products.

• Knowledge and effective application of all relevant banking policies, processes, procedures and guidelines to consistently achieve required compliance standards or benchmarks.

How to Apply

Register using the following LINK and submit your relevant credentials (Uploading relevant credentials that verify educational qualification, work experience licenses, and certifications which are stated on the application form/CV) using this LINK