The Service Desk Officer is responsible for providing effective and responsive technology services and providing first and second-line support to staff/ customers.

Job Requirements

Academic & Professional Qualification

• Bachelor’s degree in Information Technology, Computer Science, Computer Information Systems, Software Engineering, or any other equivalent field.

• Professional ICT qualifications such as ITIL, CCNA, and MCSE are considered an added advantage.

Experience

• At least four (4) years of relevant work experience in service desk management.

Behavioral Competency

• Interpersonal and cross-cultural skills, including the ability to build collaborative relationships with sensitivity to diversity/inclusion.

• Creativity and innovation skills.

• Action oriented.

• Quality focus and attention to detail.

• Professionalism and integrity in line with Dashen Bank values.

• Good oral and written communication skills.

• Critical and analytical thinking and problem solving skills.

• Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

• Good customer relationship management skills (internal and external customers)

• Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.

Required Technical Competency

• Experienced Service Management professional.

• Previous experience as a Team Lead or demonstrable experience in leading virtual teams.

• Experience of managing 3rd parties and 3rd party delivered services.

• Service Management or Support in a large-scale and diverse environment of incident management, escalation procedures and related disciplines.

• Expert knowledge of ITIL disciplines.

• Excellent customer facing/customer service skills.

• Able to work under pressure and meet deadlines.

• Understanding of IP networks traffic, firewalls, routing etc.

• Good knowledge of Word, Excel, Outlook and other office applications.    

How to Apply

Register using the following LINK

Note: Female applicants are highly encouraged to apply