Main Duties & Responsibilities

• Converts the checklists for the on-boarding of a new client into action plan

• Activities on the action plan are on track (no delays, rather ahead of schedule)

• The reporting qualities are up to  internal expectations and the standards as required by the client (timely, completeness, no rework)

• Proper documentation of reports, data, minutes, directives , etc. pertinent to operational activities (soft and hard copies)

• Avoid undue wastes (related to hiring, termination)

• The demands and requests of the client are received and implemented correctly

• Escalates and calls for corrective actions when activities lag behind schedule

• Analyses business feasibility at client and contract level

• Monitors compliance to the obligations under contracts

• Coordinates the resolution of complaints from the client (or staffs serving the client)

• Checks incoming and outgoing reports for correctness and completeness

• Contribution to the continuous operational improvements   

• Contribution to business continuity (retention of clients, promotion of company image, attraction of new clients etc.)

Benefits

• Salary 40,183.00

• Position Allowance 2,000.00 &

• Transport Allowance 2,000.00 

Job Requirements

Qualification and Skill required

• Bachelor Degree in Management or related business field and 7+ years of experience in relevant profession.

• Experience working in a cross-cultural setting, preferable in a support role.

• Able to oversee multiple tasks, prioritizing and delegating as required.

• Good inter-personal and conflict resolution skills

• Excellent English and Amharic  communication skills

• Competencies in data entry, analysis, and management

• Ability to negotiate and resolve conflicts

How to Apply

Submit your CV and application letter via email: melkamug@jobsinethiopia.net For more information contact Tel.+251115530550

Note: Use “Operations Support  Manager” in the subject line of your email.