• Assists to ensure that minimum brand standards have been implemented.

• Responds to the results of the Consumer Audit and ensure that the relevant changes are implemented.

• Works closely with other Outlet Managers in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.

• Assists to ensure that Food and Beverage employees work in a supportive and flexible manner with other departments.

• Assists to monitor service and food and beverage standards in the Outlet to take corrective actions where necessary.

• Frequently verifies that only fresh products are used in food and beverage preparation.

• Assists the Outlet Manager with creative suggestions and ideas.

• Have a thorough knowledge and understanding of all food and beverage items in the menu and the ability to recommend Food and Beverage combinations and upsell alternatives.

• Ensures that the outlet is kept clean and organized, both at the front as well as the back of house.

• Liaises and organises with Housekeeping Department that the established cleaning schedules are strictly adhered to.

• Handles all guest and internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved satisfactorily.

• Maintains positive guest and colleague interactions with good working relationships.

• Personally, and frequently verifies that guests in the Outlet are receiving the best possible service.

• Spends time in the Outlet (during peak periods) to ensure that the Outlet is managed well by the respective employees and functions to the fullest expectations.

Job Requirements

• Relevant Degree or Diploma in Hospitality or Tourism management

• Minimum 2 years' work experience as Assistant Outlet Manager or Team Leader/Captain in an international hotel or large restaurant with good standards.

• Excellent knowledge of products and services provided by the hotel.

• Must have superior English language skills to facilitate effective communication process

• Must be highly flexible with working hours.

How to Apply

Register using the following LINK