Purpose of the Job: - Serve as the first point of contact and handle all guest inquiries in a professional manner, provide relevant information, collect cash and handle day-to-day front office duties and support.

Duties and Responsibilities

·       Greet all clients with strong customer service and communications skills;

·       Provide direction to all clients in terms of who to speak to;

·       Direct visitors to the appropriate direction in a professional and courteous manner;

·       Communicate and handle incoming and outgoing electronic communications;

·       Coordinate activities around the front desk/reception area;

·       Process invoices and payments for different services;

·       Ensure all office files are managed according to confidential and internal processes;

·       Review and summarize reports and documents as required;

·       Ensure clients are well informed about our service and respective fees;

·       Responsible for maintaining clean and safe reception area; keep it tidy at all times;

·       Timely cash collection and make deposits in a proper manner;

·       Ensure the daily sales amount is reconciled against the sales summary;

·       Other tasks assigned by supervisor.

Requirements

Academic qualification

·       Degree/Diploma in Front Office Management, Customer management or other related fields;

Additional qualifications

• Able to communicate verbally and in written format to all organizational levels

• Ability to understand the needs of a client/visitor

• Ability to work in a fast-paced environment

• knowledge of MS Office, including sales software;

• Ability to work in a team and have excellent communication skills

• Self-motivated and sales oriented;

• Someone who comes across as positive and can provide exceptional receptionist service;

• Preferably with previous experience in a customer service position and good knowledge of cash registers operation;

Years of experience: Minimum of 4+ years, specifically in the merchandising sector is an added value

Salary: Negotiable

Number of Positions: 3 (Three)

Work Place: Addis Ababa

How to apply

Submission:  Interested applicants fulfilling the above requirements can submit their CV and copy of their credentials through our email address job@sariaconsult.com

Note:- Don’t forget to write the position you are applying for in the subject line!