Duties and Responsibilities

• Research and identify solutions to software and hardware issues

• Diagnose and troubleshoot technical issues, including account setup and network configuration

• Ask customers targeted questions to quickly understand the root of the problem

• Track computer system issues through to resolution, within agreed time limits

• Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue

• Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)

• Provide prompt and accurate feedback to customers

• Refer to internal database or external resources to provide accurate tech solutions

• Ensure all issues are properly logged

• Prioritize and manage several open issues at one time

• Follow up with clients to ensure their IT systems are fully functional after troubleshooting

• Prepare accurate and timely reports

• Document technical knowledge in the form of notes and manuals

• Maintain jovial relationships with clients

• Attend conferences and Seminars to network and keep up to date with the latest   developments in the sector;

• Generating new ideas to diversify our products and services portfolio;

• Source and develop client relationships and referrals;

• Assist in marketing Products and Services as a Sales technical engineer;

• Undertake such other duties as required from time to time.

Job Grade፡ 6

Reported for ፡ Service Director    

Job Requirements

• BSC in Electrical and Computer Engineering (Communication Stream)

• Fresh graduate (0 Years of experience).

Required core competency:

• Properly using management software and remote support tools

• Understanding of how CRM systems work

• Excellent communication and problem-solving skills

• Patience when handling tough cases

• Customer focus and adaptability to different personality types

• Ability to multitask, set priorities and manage time effectively

How to Apply

Submit your CV via email: jobs@websprix.com

Note: Use "Customer Support Engineer" as the subject line of your email!