The vision of ECX is to become a leading and dynamic African Exchange of choice. ECX has a mission to provide a modern, efficient, transparent, and reliable market platform and warehousing service through the adaptation of technology, excellence in innovation, and integrity. ECX is a unique partnership of market actors, Members of the Exchange, and its main promoter, the Government of Ethiopia. ECX represents the future of Ethiopia, bringing integrity, security, and efficiency to the market. ECX would like to recruit motivated and qualified applicants for the following positions.

1.      Position:  -       Junior IT Support

         Job Grade:  -      05

         Duty Station: -   Head Office

         Availability: -     As soon as possible

 Job Purpose: - The purpose of this job to perform scheduled routine preventative maintenance on, and installation of, End-user IT equipment, and other related peripherals and/or hardware; to also diagnose, make corrective maintenance, and repair of routine problems with all IT equipment’s Boards, hard disks, monitors and so on; to support ECX IT users primarily on onsite support according to established Service Level Agreement; to provide training to users on new applications, computer and IT systems; to conduct preventive & corrective maintenance and coordinate warranty repair actions for equipment under warranty; and to register, manage and close all IT related incidents and issues.

 SUMMARY OF MAJOR DUTIES AND RESPONSIBILITIES

• Participates in the assurance of the smooth functioning of applications and networks across all ECX offices in person or via phones and emails for all ECX staff using a leading-edge software system.

• Provides required standard and on-demand report 

• Provides first-level contact and conveys resolutions to customer issues

• Properly escalates unresolved queries to the next level of support

• Properly tracks, routes, redirects, follows-up and closes incidents

• Diagnoses hardware and software network problems;

• Makes routine check- up and reports on the performance level of all IT equipment.

• Troubleshoots HOSP problems with computer systems and other peripherals;

• Assists in minimizing monitoring & controlling maintenance costs;

• Develops preventive maintenance schedules and maintains as per schedule;

• Assists warranty repair actions for equipment under warranty; and performs application loading, troubleshooting, tuning & technical support for hardware and software used within ECX;

• Assists in major projects involving equipment installation and re-cabling;

• Manages use of computer systems and provides related training;

• Conducts electrical safety checks on computer equipment;

• Liaises and works with other IT units and central IT Support staff to solve user problems

• Maintains a historical record of problem resolution & submits a trouble report to the Manager using the system;

• Sets up new users' accounts and profiles and deals with password issues;

• Evaluates vendor-supplied hardware and software by studying user objectives; testing software compatibility with existing hardware and programs.

• Performs other duties assigned by the immediate supervisor.

Job Requirements

REQUIRED QUALIFICATIONS AND EXPERIENCE

• BSc in Computer Science, Information Technology, or related field.

• 6 months of experience in networking, hardware systems, and in relevant field

How to Apply

Register using THIS LINK or through Post mentioning the position on the envelope: Ethiopia Commodity Exchange, P.O. Box 17341, Addis Ababa 

N.B: Please make sure you state the position you are applying for

ECX is an equal opportunity employer and encourages applications from suitably qualified female candidates. Only short listed applicants will be contacted.