Job Expired

company-logo

Contact Center Agent- (Somaligna Language)

Dashen Bank

job-description-icon

Business

Marketing Management

Addis Ababa

1 Position

2022-12-14

to

2022-12-23

Required Skills
Required skills have not yet been specified for this position this job
Fields of study

Business Administration

Marketing Management

Management

Full Time

Share

Job Description

Job Summary

  • The Contact Centre Agent is responsible for receiving customer calls, address concerns or quires via phone or social media platforms.  In addition, the role holder is responsible for prioritizing customer issues to resolve or escalate to the Senior Contact Center Agents to ensure that quality customer service is maintained at all times with the established service standards.

Job Requirements

Academic & Professional Qualification

  • Bachelor’s degree in Marketing Management, Business Administration, Management, Accounting, Banking, finance or related fields.    

  •  Fluency in English (speaking and writing) is required

  • Somaligna Language is mandatory

Experience

  • At least four (4) years’ relevant experience

Behavioral Competency

  •  Interpersonal and cross-cultural skills, including ability to build collaborative relationships with sensitivity to diversity/inclusion.

  • Creativity and innovation skills.

  • Action oriented.

  • Quality focus and attention to detail.

  • Professionalism and integrity in line with Dashen Bank values.

  • Good oral and written communication skills.

  • Critical and analytical thinking and problem solving skills.

  • Personal motivation and drive exhibited through commitment to hard work, continuous improvement and achievement of goals.

  • Good customer relationship management skills (internal and external customers)

  • Risk awareness and focus - demonstrates understanding of risk management practices, standards and regulatory requirements.

Required Technical Competency

  • Knowledge of customer relationship and service quality management.

  • Good understanding of customer care service standards or benchmarks.                                                                                                                 Knowledge of Banking product and and services.                                                                                                                                                                          

  • Knowledge of customer relationship and service quality management.

·         Knowledge and experience in modern sales and marketing practices in financial services industry.

·          Technical skills to effectively perform Contact Centre activities/tasks in a manner that consistently produce high quality of service.  

Project management skills.                                                                                                                                                                                                                                                                                                                                        How to Apply

1. Interested and qualified applicants should apply through  THIS LINK

2.   Applicants should fill all the details on the vacancy application form and make sure you submit after completing all the questions.

3.   Finally, please scan all relevant credentials (Uploading relevant credentials that verifies educational qualification, work experience licenses, certifications …. etc which are stated on the application form /CV through THIS LINK

3. Login to ethiojobs vacancy application website and attach the scanned documents in PDF format (*mandatory).

NB. *Applicants who do not have ethiojobs account need to register using personal email account,

      *CV‘s shall not be more than 3 pages and saved in PDF format (mandatory

NB: - Dashen Bank does not charge a fee at any stage of the recruitment process. Hence, if you are asked for any please refuse.

Female applicants are highly encouraged to apply

Fields Of Study

Business Administration

Marketing Management

Management

Related Jobs

4 days left

Forward Logistics Technologies

Social Media Host and Content Creator

Social Media Manager

time-icon

Full Time

2 - 5 yrs

1 Position


Bachelor's Degree or Diploma in Marketing, Business Administration or in a related field of study with relevant work experience Duties & Responsibilities: - Regular all social media content creator. - Host and appear in social media videos (Reels, TikToks, YouTube Shorts, etc.) - Develop creative content ideas aligned with brand goals and audience interests - Plan, script, film, and edit engaging short-form and long-form videos - Collaborate with the marketing and design team to maintain a consistent brand voice - Monitor trends, analytics, and engagement metrics to improve performance - Represent the brand professionally and authentically across platforms.

Addis Ababa

5 days left

ANDEMAMMA Manufacturing PLC

Marketing Officer

Marketing Officer

time-icon

Full Time

5 yrs

3 Positions


BA Degree in Marketing or in a related field of study with relevant work experience Gender: Female Working Hours: Monday to Friday: 2:30 AM – 11:30 AM (Local time) - Saturday: 2:00 AM – 6:00 AM (Local time)

Addis Ababa

8 days left

NIQU SAVING AND CREDIT

Marketing and Sales Specialist

Marketing Officer

time-icon

Full Time

0 yrs

20 Positions


Bachelor's Degree in a related field of study Duties and Responsibilities: - Promoting the association's products and services such as savings accounts and loan options - Membership recruitment and support. Identifying and attracting potential members through active programs and campaigns. - Promote the benefits of saving, borrowing and investing with the association. Coordinate events such as workshops, exhibitions or open days to showcase the association's services. - Enhance the image and reputation of the association through public relations and brand development. - Sales activities: Sell the association's products to members and new customers. - Member education and awareness: Educate members and potential customers about the association's mission, benefits, and offerings. Prepare informational materials such as brochures, flyers, and presentations. - Monitoring and Reporting: Monitor the performance of sales and marketing initiatives against set targets. Prepare reports for management on campaign results, sales figures, and market insights. Suggest insights from reports to refine strategies.

Addis Ababa

13 days left

Alfa Multimedia Service and Alfa Digital

Graphics Designer and Content Creator

Graphic Designer

time-icon

Full Time

2 yrs

1 Position


Bachelor's Degree in Marketing Management or in a related field of study with relevant work experience Duties & Responsibilities: - Brainstorm with operations manager and rest of the team to develop brand Identity representations for Alfa’s digital platforms (digital posters, promotional mockups)  - Develop mockups and other designs to be used to promote Alfa Digital solutions  - Transform concepts to Graphic design to fit in to print and digital marketing solutions required by clients.     - Developing concepts, graphics and layouts for product illustrations and company brand identities.  - Preparing rough drafts of material based on brainstormed ideas - Develop and implement a data-driven digital marketing strategy across various channels, including social media (e.g., TikTok Facebook, Instagram, YouTube and marketplaces), email marketing and SEO - Track and analyze campaign performance using analytics tools, identify trends, and make data-driven recommendations for improvement. - Stay up-to-date on the latest digital marketing trends and technologies. - The DM should be available in the chosen communication channels Note: Additional graphics and content design training is a plus

Addis Ababa

about 6 hours left

Jotun Ethiopia Paint Manufacturing PLC

Marketing Executive

Marketing Officer

time-icon

Full Time

3 yrs

1 Position


Bachelor’s Degree in a related field of study with relevant work experience Duties & Responsibilities: - Develop and implement marketing plans, brand campaigns, and promotional programs. Execute digital communications across platforms, including websites and intranet. - Ensure effective local rollout of brand strategies, product launches, events, and campaigns. - Plan and manage events end-to-end: budgeting, vendor coordination, on-site execution, and evaluation.

Addis Ababa

1 day left

Rest Investment and Business Group

Customer Service and Market Research Team Supervisor

Marketing Specialist

time-icon

Full Time

7 yrs

1 Position


Bachelor's Degree in Marketing Management, or in a related field of study with relevant work experience.

Addis Ababa