Duties:        

• Develop Branch plans (such as operational plans, marketing plans, and sales plans) and objectives and, lead & evaluate their implementation.

• Coordinate and manage the overall banking operation activities in the branch.

• Prepare the Branch’s budget and track its implementation,

• Represent the Branch,

• Ensure effective and proper utilization of resources;

• Analyze needs, asses the capacities of staff, and propose continuous education (e.g. training plan, TOT, seminars);

• Coach and mentor employees within the branch toward effective career development,

• Sets goals, objectives, performance standards and signs an agreement with performers, and evaluates the periodic performance of subordinates,

• Prepare, Review, approve and submit functional reports to relevant organs and work closely with the branch teams for same,

• Manage disciplinary concerns of the Branch’s staff.

• Ensures customer queries and complaints are properly handled;

• Facilitate efficient and high-quality service to customers;

• Manage and maintain positive relationships with customers and staff;

• Promote new and existing banks products, services and digital banking to customers;

• Enhance the bank’s image through pro-active handling of customers and maximizes their satisfaction;

• Ensures that all performers comply with regulatory standards, the bank’s policies, procedures and code of conduct;

• Ensure the fulfillment of overall tasks that have been given to execute customer-focused service in the process;

• Adhere strictly to compliance and operational risk controls in accordance with the banks and regulatory standards and policies;

• Ensure that tasks are completed to the agreed standards within the agreed delivery time;

• Plan, coached, manage and coordinate the overall branch management;

• Enhance the Branch’s competitive position;

• Perform regular assessment of all branch–related work practices;

• Support Branch staff in developing, managing, and growing customer relationships;

• Ensure compliance and monitoring is in place in accordance with rules, regulations, and standards;

• Set team objectives, goals, and performance standards and facilitate team’s alignment and goal cascading;

• Adhere strictly to compliance and operational risk controls in accordance with the banks and regulatory standards and policies;

• Ensure that tasks are completed to the agreed standards within the agreed delivery time;

• Plan, coached, manage and coordinate the overall branch management;

• Work closely with the branch teams in annual plan development and implementation;

• Enhance the Branch’s competitive position;

• Review and consolidate Branch budgets;

• Perform regular assessment of all branch–related work practices;

• Evaluate annual plans, such as operational plans, marketing plans and sales plans…

• Support Branch staff in developing, managing, and growing customer relationships;

• Ensure compliance and monitoring is in place in accordance with rules, regulations, and standards;

• Creates a conducive work environment for the customers and staff;

• Check and approve balance confirmation;

• Motivates all branch staff to deliver high-quality service;

• Implement the designed strategy for business growth, operational excellence, and digitalization;

• Represent the Branch in social and official affairs and handle correspondences;

• Ensure all documents related to credit and international banking are properly and timely forwarded to the respective departments;

• Coordinate the marketing efforts of the branch;

• Perform other duties assigned by appropriately instituted Supervisory Management.

Job Requirement

• MA/BA Degree in Accounting, Management, Marketing, Banking and Finance, Economics or other business-related fields.

• 6/8 years of relevant banking experience

• Experience in a supervisory role is advantageous

How to Apply

Register using the following LINK