Roles:

• Receive, sort out, add a route, produce Correspondence Control Form (CCF), and complete Sponsor to Child communications (Sponsor letters, Gifts/Parcels, GNs, queries, IL, etc.) in the system and dispatch them to the respective project officers with proper documentation for timely action with accountability. 

• Ensure the delivery of child-to-sponsor (C-S) communications by checking the translated letters, producing sponsor labels, and closing all open correspondences in the Single STEP system in accordance with sponsorship standards. Network and closely work with CPO and HO-level mail couriers to ensure that all response letters (RL) are delivered to the respective post office based on the sponsorship standards.

• Check data quality and encode child monitoring data (Health/Nutrition. Immunization, Education, and quarterly presence of Registered Children) and record Child/Family Support and Participation into Single STEP with proper documentation regularly.

• Handle and maintain the proper functionality of the Single STEP system and other sponsorship hardware in the AP as per the technical and business requirements to ensure the effective and efficient use of the sponsorship business.

• Follow up, resolve and report RC case management issues, data discrepancies, backlogs, etc.… in closely working with Community Engagement and sponsorship officer and other AP team.

• Perform Single STEP system upgrade and data reconciliation process as per the schedule and GC sponsorship guideline, ensure data transfer to/from GC server and report to CPO and HO Sponsorship System Support unit for follow up action.

• Handle all Registered Children (RC) personal files, sponsorship documents and other non-sponsorship data according to standards and check lists.

• Review and upload Sponsorship 2.0 activities/products such as (CGVs, CGPs, CUPs, CUVs…and etc.) in Single STEP system to enhance child participation and voice.

• Handle and review system related activities on Annual Progress Report (APR), Christmas Card (CC), and other data related to AUTO APR information for data quality certifications on timely manner.

• Handle and monitor GNOD report and provide timely feedback on the status of Sponsorship Performance requested by Cluster Program Office (CPO), Head Office, Support office and Global Centre (GC).

• Generate, analyze and share Single STEP reports to His/her Supervisor on weekly basis to improve Sponsorship performance.

Job Requirements

KNOWLEDGE/QUALIFICATIONS FOR THE ROLE

Required Professional Experience

• Minimum 3 years and above experience in child sponsorship operation.

Required Education, training, license, registration, and certification

• BA/BSC in MIS, ICT, English, Psychology, Sociology, and other relevant fields.

•  Preferred:  BA/BSC in ICT / MIS with 2 years and experiences in child sponsorship data handling

Preferred Knowledge and Qualifications

• Working experience in community development.

• Computer skills.

• Demonstrated ability in supervision.

Travel and/or Work Environment Requirement

• Full time field-based position.

Physical Requirements: Healthy

Language Requirements:  English and local language

How to Apply

Register using the following LINK