Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems) for designated property/properties. Generally works within well-established guidelines to complete routine tasks. Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area. Has knowledge of sophisticated technology equipment/processes.
CANDIDATE PROFILE
Education and Experience
Required:
· High school diploma or GED; 2-4 years experience in the Information Technology or related professional area.
· 2-year degree from an accredited university in Business Administration, Information Technology, or related major; 2 years experience or related professional area.
Preferred:
· System-related professional certifications desired.
CORE WORK ACTIVITIES
Managing Technology Needs within Budget Targets
· Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.
· Confirms that property/properties are in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs). Implements solutions as directed to resolve discrepancies.
· Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; processes invoices for their property/properties.
· Conducts periodic inventories of applications and hardware; prepares reports as requested.
· Confirms that technology assets are secured.
· Complies with technology-related vendor contracts.
Building and Sustaining Relationships with Customers
· Writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats.
· Provides customer service to associates at dedicated property/properties.
· Responds to inquiries from customers/vendors/peer group.
· Provides detailed status reports as requested
Verifying Client Technology Needs are Met
· Assists in disaster recovery and business continuity as it relates to technology.
· Provides technical guidance.
· Escalates support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) and Request Center Processes.
· Supports guest and associate internet access requirements.
· Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriott IT resources.
· Images desktops, installs new software applications, applies patches, maps drives to appropriate server/network.
· Moves/adds/changes PCs/peripherals; migrating data when necessary.
· Performs routine desktop backup as scheduled or directed.
· Provides end-user support.
· Confirms technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly ID Audits, MAARK1) measures are in place.
· Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT and/or Vendor resources.
· Assists in creating and maintaining secure server environment. Performs server backups and routine preventative maintenance.
· Pulls through support for corporate, regional and property initiatives.
MANAGEMENT COMPETENCIES
Leadership· Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. ·
Communication
- Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.·
Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.·
Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values
.Managing Execution· Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals.·
Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.·
Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed
.Building Relationships· Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. ·
Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. ·
Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.Generating Talent and Organizational Capability· Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit. · Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.Learning and Applying Professional Expertise· Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.· Business Acumen - Understands and utilizes business information to manage everyday operations.· Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.o Equipment Selection — Determining the kind of tools and equipment needed to do a job.o Troubleshooting — Determining causes of mechanical or technological operating errors and deciding what to do about it.o Mechanical — Knowledge of machines, computers, tools and other equipment, including their designs, uses, repair, and maintenance.o Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.o Installation — Installing computers, software, equipment, machines, wiring, or programs to meet specifications.o Repairing — Repairing machines or systems using the needed tools.o Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.o Purchasing and Materials Management - Knowledge of practices and procedures needed to maintain material, equipment and supplies; including vendor identification and contract negotiation, supply requisition and purchasing, and inventory control.· Basic Competencies - Fundamental competencies required for accomplishing basic work activities. o Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).o Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.o Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.o Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.o Writing - Communicates effectively in writing as appropriate for the needs of the audience.
Job Requirements
CANDIDATE PROFILE
Education and Experience
* BS/BA or equivalent work experience. Additionally, 2-4 years experience in like position.
* Previous experience in IR Global Field Services or Marriott Systems Support is desirable.
* System-related professional certifications desired.
* Degree in Electrical and Computer Engineering/ Computer Science
* Having experience in Information Technology system
* Having the ability of teamwork, dependability, Problem Solving and Decision making, Planning and Organizing, leadership qualities, and organizational skills
* Maintain and upgrade hardware and software.
* Good Command of English
How to Apply
All interested and qualified applicants may send updated CV, a cover letter and credentials Via: CLICK HERE
Only short listed applicants will be contacted.
