Contributes general knowledge and skill in technology to provide first-and some second-level support including break-fix (repairs, installations, maintenance of systems) for designated property/properties.  Generally works within well-established guidelines to complete routine tasks.  Responsible for performing repairs, installations, and maintenance for property-based systems with a particular area.  Has knowledge of sophisticated technology equipment/processes.

CANDIDATE PROFILE

 Education and Experience

Required:

·         High school diploma or GED; 2-4 years experience in the Information Technology or related professional area.

·         2-year degree from an accredited university in Business Administration, Information Technology, or related major; 2 years experience or related professional area.

Preferred:

·         System-related professional certifications desired.

CORE WORK ACTIVITIES

 Managing Technology Needs within Budget Targets

·         Assists and/or provides input to IT Leadership for CAPEX and department operating budgets based on anticipated IT projects and property support/needs requirements.

·         Confirms that property/properties are in compliance with appropriate Marriott International Policies (MIPs) and Information Security Manuals (ISMs).  Implements solutions as directed to resolve discrepancies.

·         Places equipment orders as directed relating to personal computers, telecommunications, local servers/networks; processes invoices for their property/properties.

·         Conducts periodic inventories of applications and hardware; prepares reports as requested.

·         Confirms that technology assets are secured.

·         Complies with technology-related vendor contracts.

Building and Sustaining Relationships with Customers

·         Writes and presents proposals, analyses, project plans, cost models, etc. in written and/or oral formats.

·         Provides customer service to associates at dedicated property/properties.

·         Responds to inquiries from customers/vendors/peer group.

·         Provides detailed status reports as requested

Verifying Client Technology Needs are Met

·         Assists in disaster recovery and business continuity as it relates to technology. 

·         Provides technical guidance.

·         Escalates support for all Marriott approved technology solutions (i.e. mobility devices, GPNS) and Request Center Processes. 

·         Supports guest and associate internet access requirements.

·         Escalates problems as appropriate through direct supervisor, CLS IT Field and/or Marriott IT resources.

·         Images desktops, installs new software applications, applies patches, maps drives to appropriate server/network.

·         Moves/adds/changes PCs/peripherals; migrating data when necessary.

·         Performs routine desktop backup as scheduled or directed.

·         Provides end-user support.

·         Confirms technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly ID Audits, MAARK1) measures are in place.

·         Supports unit infrastructure (servers, switches, router, APs etc.) and engages appropriate MI IT and/or Vendor resources.

·         Assists in creating and maintaining secure server environment.  Performs server backups and routine preventative maintenance.

·         Pulls through support for corporate, regional and property initiatives.

MANAGEMENT COMPETENCIES

Leadership·         Adaptability - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.   ·      

   Communication

- Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.·      

   Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.·       

  Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values

.Managing Execution·         Building and Contributing to Teams - Actively participates as a member of a team to move the team toward the completion of goals.·        

Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.·        

Planning and Organizing - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed

.Building Relationships·         Coworker Relationships - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.  ·        

Customer Relationships - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards. ·        

Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.Generating Talent and Organizational Capability·         Organizational Capability - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit. ·         Talent Management - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.Learning and Applying Professional Expertise·         Applied Learning - Seeks and makes the most of learning opportunities to improve performance of self and/or others.·         Business Acumen - Understands and utilizes business information to manage everyday operations.·         Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.o    Equipment Selection — Determining the kind of tools and equipment needed to do a job.o    Troubleshooting — Determining causes of mechanical or technological operating errors and deciding what to do about it.o    Mechanical — Knowledge of machines, computers, tools and other equipment, including their designs, uses, repair, and maintenance.o    Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.o    Installation — Installing computers, software, equipment, machines, wiring, or programs to meet specifications.o    Repairing — Repairing machines or systems using the needed tools.o    Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.o    Purchasing and Materials Management - Knowledge of practices and procedures needed to maintain material, equipment and supplies; including vendor identification and contract negotiation, supply requisition and purchasing, and inventory control.·         Basic Competencies - Fundamental competencies required for accomplishing basic work activities. o    Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).o    Mathematical Reasoning - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.o    Oral Comprehension - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.o    Reading Comprehension - Demonstrates understanding of written sentences and paragraphs in work-related documents.o    Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Job Requirements

CANDIDATE PROFILE 

 Education and Experience

 *   BS/BA or equivalent work experience.  Additionally, 2-4 years experience in like position.

 *    Previous experience in IR Global Field Services or Marriott Systems Support is desirable.

 *   System-related professional certifications desired.

 *   Degree in Electrical and Computer Engineering/ Computer Science      

*   Having experience in Information Technology system 

*   Having the ability of teamwork, dependability, Problem Solving and Decision making, Planning and           Organizing, leadership qualities, and organizational skills   

*  Maintain and upgrade hardware and software. 

*  Good Command of English 

How to Apply

All interested and qualified applicants may send  updated CV, a cover letter and credentials Via: CLICK HERE

Only short listed applicants will be contacted.