Duties and Responsibilities

• Plan, implement and manage overall hotel daily operations;

• Greet all clients with strong customer service and communications skills;

• Handling customer inquiries, complaints and queries in a professional manner;

• Ensure clients are well informed about our service and respective fees;

• Partake in financial activities including establishing room rates, setting budgets, and assigning funds to departments;

• Promote a culture that reflects the organization’s values, encourages good performance, and rewards productivity;

• Responsible for maintaining a clean and safe reception area; keeping it tidy at all times;

• Evaluate hotel performance and ensure compliance with health and safety rules;

• Plan and implement marketing campaigns with marketing teams;

• Monitor employee performance and conduct regular evaluations to help improve customer service;

• Resolve issues regarding hotel services, amenities, and policies;

• Ensure the daily sales amount is reconciled against the sales summary;

• Trained new hires during orientation on hospitality, guest relations, policy, acceptable service and procedures;

• Ensured that maintenance and general upkeep remained consistent at all times;

• Other tasks assigned by supervisor.

Requirements

Academic qualification

• Degree/Diploma in Front Office Management, Customer management or other related fields;

• 5 years’ experience within the hotel industry in Hotel Management.

 Additional qualifications

• Has excellent organizational and commendation skills

• Ability to understand the needs of a client/visitor

• knowledge of MS Office, including sales software;

• Self-motivated and sales oriented;

• Experience with several hotel operation systems;

• Ability to manage stressful situations.

• Creative problem solver

• Knowledge of foreign languages can be an advantage.

Salary: Negotiable

Number of Positions: 1 (One)

How to Apply

Submit your CV and copy of your credentials via email: job@sariaconsult.com

 Note:- Don’t forget to write the position you are applying for in the subject line!