Job Expired
Junior Customer Service Officer
Washington Medical Center
Business
Marketing Management
Addis Ababa
1 years - 2 years
20 Positions
2023-01-20
to
2023-01-25
Business Management
Business Administration
Marketing Management
Secretarial & Office Management
Full Time
Share
Job Description
About Washington Medical Center (WMC)
Washington Medical Center (WMC) is a specialized secondary care health facility managed and staffed by Ethiopian, American and other visiting doctors who are committed to provide quality & affordable health care for residents of Addis Ababa including the international community.
The company is owned and managed by a group of physicians who have decades of experience in healthcare service and management with training and exposure to western standard healthcare and training.
The medical center is born as a result of the shareholders’ deep understanding of the demand for high quality healthcare service in Ethiopia and their deep commitment to contribute what they can towards meeting that. It opened its doors for service in January 2015. It has since become one of the best and the biggest medical centers operating in Addis Ababa serving more than 120,000 patients in just five years.
Currently, the center is primarily an internal medicine specialty center which provides a 24hours service using US and Ethiopian trained doctors. Sub-specialty services of internal medicine such as cardiology, neurology, nephrology, hematology, oncology, endocrinology, infectious diseases and travel medicine are among other disciplines for which the consultant physicians are available. The center will continue to mobilize competent doctors from Ethiopia and abroad to join hands to expand its service even further. The medical center would also be a multi-specialty service center before being upgraded to a full blown tertiary care hospital and medical school.
Post title: Junior Customer Service Officer
Required number: Twenty (20)
Place of Work: Addis Ababa
Employment Type: Full Time
Starting Date: Immediately after contract agreement concluded
Duties and Responsibilities
Receive and lead clients according to their requests.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Processing orders, forms, applications, and requests.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support
Create and maintain reports on customer interactions
Encourage customers to complete satisfaction surveys
Make recommendations to managers to improve customer experience
Job Requirements
Bachelor’s Degree in any related field of study
Minimum 1-2 years of experience on similar position
Proven experience of customer service
Excellent organizing abilities
Great attention to detail
Good analytical and problem solving skills
Computer literacy is desirable
How to Apply
Qualified applicant can apply through the link: CLICK HERE
Fields Of Study
Business Management
Business Administration
Marketing Management
Secretarial & Office Management
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