Job Expired
Junior Customer Service Officer
Washington Medical Center
Business
Marketing Management
Addis Ababa
1 years - 2 years
20 Positions
2023-01-20
to
2023-01-25
Business Management
Business Administration
Marketing Management
Secretarial & Office Management
Full Time
Share
Job Description
About Washington Medical Center (WMC)
Washington Medical Center (WMC) is a specialized secondary care health facility managed and staffed by Ethiopian, American and other visiting doctors who are committed to provide quality & affordable health care for residents of Addis Ababa including the international community.
The company is owned and managed by a group of physicians who have decades of experience in healthcare service and management with training and exposure to western standard healthcare and training.
The medical center is born as a result of the shareholders’ deep understanding of the demand for high quality healthcare service in Ethiopia and their deep commitment to contribute what they can towards meeting that. It opened its doors for service in January 2015. It has since become one of the best and the biggest medical centers operating in Addis Ababa serving more than 120,000 patients in just five years.
Currently, the center is primarily an internal medicine specialty center which provides a 24hours service using US and Ethiopian trained doctors. Sub-specialty services of internal medicine such as cardiology, neurology, nephrology, hematology, oncology, endocrinology, infectious diseases and travel medicine are among other disciplines for which the consultant physicians are available. The center will continue to mobilize competent doctors from Ethiopia and abroad to join hands to expand its service even further. The medical center would also be a multi-specialty service center before being upgraded to a full blown tertiary care hospital and medical school.
Post title: Junior Customer Service Officer
Required number: Twenty (20)
Place of Work: Addis Ababa
Employment Type: Full Time
Starting Date: Immediately after contract agreement concluded
Duties and Responsibilities
Receive and lead clients according to their requests.
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer complaints.
Processing orders, forms, applications, and requests.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support
Create and maintain reports on customer interactions
Encourage customers to complete satisfaction surveys
Make recommendations to managers to improve customer experience
Job Requirements
Bachelor’s Degree in any related field of study
Minimum 1-2 years of experience on similar position
Proven experience of customer service
Excellent organizing abilities
Great attention to detail
Good analytical and problem solving skills
Computer literacy is desirable
How to Apply
Qualified applicant can apply through the link: CLICK HERE
Fields Of Study
Business Management
Business Administration
Marketing Management
Secretarial & Office Management
Related Jobs
about 4 hours left
Fikadu Tsegaye Garment
Senior sales and Marketing Officer
Marketing Officer
Full Time
1 - 3 yrs
1 Position
Master's or Bachelor's Degree in Marketing Management, Mechanical Engineering, Automotive, or related field of study with relevant work experience.
3 days left
Ethiopian Engineering Corporation
Junior Digital Marketer
Digital Marketing Officer
Full Time
0 - 1 yrs
2 Positions
Bachelor Degree in Marketing Management or in a related field of study with relevant work experience Duties and Responsibilities:- - Assist in developing and implementing digital marketing campaigns across various online platforms. - Create engaging and informative content on social media channels, websites & email marketing campaigns. - Manage and Schedule social media posts, monitor online conversations and respond to customer Inquiries. - Assist with email marketing campaigns, includind developing contents and managing subscriber lists. - Stay uptodate on the latest digital marketing trends and tools. - Collaborate with othe marketing team memebers to ensure cohesive online presence. Required Skill: - Digital Marketing knowledge and content creation skill. - Data Analysis and Reporting . - Communication &Collaboration.
4 days left
Fast Time Express
Senior Sales and Marketing Officer
Sales Officer
Full Time
0 - 3 yrs
1 Position
Education Background in a related field of study with relevant work experience Duties and Responsibilities: - Developing and implementing sales plans and strategies to achieve target revenues. - Setting sales targets and Key Performance Indicators (KPIs) to measure performance. - Identifying new market opportunities and developing pricing strategies. - Analyzing sales data to identify trends and areas for improvement. - Planning and executing multi-channel marketing campaigns.
4 days left
DongTang Busines Consultancy PLC.
Customer Service Officer
Customer Service Officer
Full Time
0 - 1 yrs
1 Position
Education Background in a related field of study with relevant work experience Duties and Responsibilities: -Timely respond to customer inquiries through various channels such as platform messages (e.g., Amazon Message, Shopify Messages), emails, and phone calls. - Answer core questions including shipment status, product receipt issues, product installation guidance, and return/refund policies, ensuring information is accurate and easy understand. - Receive and analyze customers' personalized needs (e.g., special packaging, expedited shipping, customized services, etc.). - Proactively coordinate with internal departments such as warehousing and operations to develop feasible solutions, ensuring reasonable needs are effectively met. - Track order logistics information throughout the process and proactively synchronize key information such as shipping time, transportation nodes, and delivery progress to customers.
8 days left
iSON Xperiences Ethio Call Plc
Call Center Representative
Call Center Representative
Full Time
0 yrs
100 Positions
BA Degree in a related field of study Duties and Responsibilities: - Build rapport with customers by handling each and every customer call in a courteous; and professional manner - Ensures consistently imparts the correct product and services information during each call. - Demonstrate appropriate levels of empathy in situations that require these skills; and provides customers with caring individualized attention. - Accurately tags each call as per defined tagging list/CRM tagging list. - Consistently contributes towards improving customer experience by identify potential areas for process/productivity improvements and highlights the same to the Team Leader Required Skills: - Good typing speed and computer skills, particularly with regard to Microsoft office applications. - Good communication skills including a clear voice; and fluency in English and local languages pertaining to the respective location.
about 4 hours left
Fikadu Tsegaye Garment
Store Keeper
Store Keeper
Full Time
2 - 3 yrs
1 Position
Diploma in Marketing, Mechanical Engineering , or related field of study with relevant work experience.