Summary of Duties:

Under the general supervision of the Consular Officer in Addis Ababa, provides passport services, including the processing of passport applications for Canadian citizens abroad; provides further assistance in support of consular, passport and citizenship services provided at the mission; and performs other duties as required.

Area of Selection:

Open to internal and external applicants who are legal residents or citizens of Ethiopia, who meet all of the essential requirements stated below, and whose applications are received by the closing date. 

Please note that the Embassy of Canada to Ethiopia does not sponsor work authorizations directly or indirectly.

The Government of Canada is an equal opportunities employer and welcomes applications from diverse sections of the community. Candidates will be considered based on merit. Our organization offers an inclusive workplace where respect, teamwork, and collaboration are part of our culture. Canada’s missions abroad are committed to promoting and supporting an environment free from harassment and discrimination, as well as encouraging and supporting employees to learn and develop their skills and competencies.

Conditions of Employment:

Conditions of employment must be met or complied with before being appointed to a particular position, and are to be maintained throughout the employment while being the incumbent of this position.

Valid work authorization: Ability to obtain and hold a valid work authorization covering the entire employment period.

Security screening: Obtain and maintain a Reliability Status (security level) which includes a criminal and credit background check from the Government of Canada covering the entire employment period.

Other conditions of employment:

• Certification on passport management:  The appointment of the successful candidate will be subject to passing an exam on the passport issuance with a minimum passing grade of 80% within the first month of employment. The candidate will follow a two-week self-led course to prepare for the exam. This also includes coaching provided by HQ to prepare for the exam. If the candidate is unable to pass the exam within the first month of employment, the employment will end.  If the successful candidate has already completed the Passport Training for Foreign Operations course, proof of the certification should be then included with the application.

Important Notes

• Only applications submitted in one of the official languages of Canada will be accepted (English or French).

• The language requirement for this position is identified under the essential qualifications (language). In consequence, the assessment process for this vacancy will be conducted in English.

• Communication for this process will be sent via email. It is the responsibility of the candidates to ensure accurate contact information is provided and updated as required.

• Candidates must provide an email address that accepts email from unknown users and regularly check their email, including spam folder.

• Reference checks may be sought for candidates who succeeded all of the assessments.

• Please note that the Embassy of Canada to Ethiopia does not reimburse any travel costs to and from interviews/exams nor does it reimburse any relocation costs.

• Before an offer of employment can be made, successful candidates must provide a local residence address as proof of residence in the specified area of selection. This information is necessary to issue a letter of offer.

• As recently announced by the Government of Canada, the Policy for Mandatory Vaccination: Canada and the Mission Network is suspended as of June 20, 2022. The Government of Canada will continue to assess the need for additional public health measures, including the possible reintroduction of a vaccination mandate at a later date.

• We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please contact us at LES-E-Recruitment-BRLIN@international.gc.ca to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

• The results of this selection process may also be used to establish one or more pools of fully or partially qualified candidates for similar term, indeterminate, part-time or full-time openings at the Embassy of Canada to Ethiopia which might arise following the completion of this selection process.

• For Canadian citizens/residents and Canadian dual nationals, please note that it is your responsibility to enquire with the Canadian Revenue Agency about any possible taxation implications linked to an employment with the Government of Canada.

Selection Process Nº: 106654-6

Term Details: This position is a Locally Engaged Staff position, subject to the Terms and Conditions of Employment for LES in Ethiopia.

Job Function: Administrative

Classification: LE - A2

Location: the Embassy of Canada to Ethiopia

Number of Vacancies: 1

Closing date for application: 26 January, 2023 at 23:59 UTC/GMT +3:00

Job Requirements

ESSENTIAL QUALIFICATIONS

• Candidates will initially be screened against the Essential Qualifications relating to education, language* and experience.

• Candidates must clearly demonstrate when applying to the position how they meet each of these essential qualifications.

*Language will be assessed further during the process. 

Education:

Candidates will be required to provide proof of the completion of their education.

• Bachelor’s degree from a recognized university

Language:

• Advanced level in English (both written and spoken)

• Advanced level in Amharic (both written and spoken)

* Fluency will be assessed by a variety of means which may include a written assessment and an interview.

Experience:

• Minimum of two years’ recent* experience working in administration, in a customer service role, in a data entry role or a document processing role.

* Recent experience is defined as within the last five years.

RATED REQUIREMENTS

The Rated Requirements are part of the essential qualifications and are relating to knowledge, abilities and competencies. Methods of assessment for rated requirements may include, but are not limited to, a written examination, an oral interview (online pre-recorded/live or in-person), role-play, practical tests, presentations and/or psychometric assessment.

Knowledge:

• Consular mandate of Global Affairs Canada

  • Applicants are encouraged to read the Consular Services: Service Standards on this site: https://travel.gc.ca/assistance/emergency-info/consular/standards 

Competencies:

• Attention to detail

• Client focus

• Effective Interactive Communication – Oral and Written

• Team-work and co-operation

Abilities: 

• Analyse and evaluate information

• Manage competing priorities effectively

Asset Qualifications:

Preference may be given to candidates who meet the Asset Qualifications. Where applicable, candidates must clearly demonstrate how they meet any asset qualifications.

• Recent* experience working for a diplomatic mission, or a governmental or international organization;

• Recent* work experience applying and interpreting directives, policies and procedures in a regulatory environment;

• Recent* work experience in Canada or in an organization linked to Canada;

• Completion of the Canada Passport Training for Foreign Operations course;

• Currently hold an active Reliability Clearance issued by the Canadian Government

• Advanced level in the French language

*Recent experience is defined as within the last five years.

Operational Requirements:

• Requirement to work directly with the public;

• Overtime may be necessary on occasion;

• Availability to work during the period April 2023 to March 2024 (with possibility of extension)

How to Apply

• You must submit your application using the "Apply online" function. Only applications submitted via VidCruiter will be considered, unless a valid reason is presented and accepted prior to the closing date.

• Do not include personal data such as; age, date of birth, gender, marital status, family status, religion or a picture in your application form, CV nor cover letter (as required). Please only include information relevant to the vacancy as requested in the job poster.

• You must clearly demonstrate in answering the screening questions how you meet the education and experience factors listed in the essential and asset qualifications. You must provide specific examples to demonstrate clearly how you meet the qualifications. Global Affairs Canada cannot make any assumptions about your studies nor experience. Simply saying you have the required qualifications or listing your current duties will not be sufficient. Instead, you must provide concrete and detailed examples that clearly explain where, when, and how you gained the experience. No additional information will be sought beyond what you submit in your online application.

• Candidates may be required to upload a CV and/or a cover letter in English or French. These documents may be used as a secondary source to validate the answers to the screening questions.

• Applications which do not include all of the requested documents or information and/or which are not received by the closing date will be rejected.

• Candidates who are unable to submit their application due to technical difficulties must report these to LES-E-Recruitment-BRLIN@international.gc.ca prior to the closing date. Failure to do so will result in the application being rejected.